THE Water Heater Company

The Water Heater Company, provided us with the most detailed, transparent 9-page estimate we?ve ever seen from a service company. Anthony Hamilton, Ethan Didway and Jimmy were professional yet friendly and courteous. And were an absolute pleasure to work with. It?s clear that The Water Heater Company truly cares about their customers and stands by their work. We wouldn?t hesitate to recommend them to anyone in need of water heater services. A huge thank you to The Water Heater Company!

This Company doesn?t care about its customers. On a Thursday my tankless water heater was leaking and I called this company to fix it. The next day the technician said to replace some major parts totaling $1900. (I later discovered a new heater would be $2000) They would have the parts shipped to my house then I could call and get another appointment to have them installed adding DAYS to our dilemma. I went and got the parts myself and called for an appointment. Luckily, they were able to come Saturday. After replacing the parts he discovered another leak and couldn?t get the part until Monday. 5 days without hot water but they didn?t seem to care. But he wanted to be PAID IN FULL! I argued that you didn?t fix the heater yet and he said it was company policy. He called Scotty, a supervisor, and I told him that I would pay when it was fixed. Scotty insisted on being paid in full because they did what they were hired to do - I said You were HIRED to fix it, do I have hot water? No.

Very good experience. They know their stuff, respond quickly, and don't gouge you like some other companies do. Highly recommend.

The Water Heater Company tech, Mark W, was awesome. Mark took the time to explain the services he was going to perform and answered all my questioned. Job well done.

Great work!

Justin and Mike were wonderful, patient, professional, friendly and helpful. I can't say enough good things about my experience. They quickly replaced my water heater and explained the work they did in laymans' terms. Thank you The Water Heater Company. They're the best!

After finally deciding to have work done on my water heater, I had the pleasure of working with Marc and Cordie and they were AWESOME!!! The included me with every step. At the end of a long day, they cleaned up everything and even helped me move a few other items. I truly appreciate The Water Heater Company and their representatives. As the process was nearing the end Marc discovered something that also brought a smile to my face and that was an additional discount. The value of this project hit my pocket at a not so good time, but is there ever a good time for home repairs, NOPE. Once again, I was blessed to have someone who wanted to help out this soon to be 60 years young lady. Cynthia B.

Evan was timely, professional and effective in fixing the problem.

We had The Water Heater Company come out to service a Navien Tankless Water Heater and the experience was excellent from the initial call to the same day service and completion of job. Our technician Leo was fantasitc - friendly, knowledeable and fast. Truly an expert, he was quick to connect with the manufacturer and identified a few issues from the original installation from another company that were not up to code. He provided an estimate on the spot and had all the tools and parts necessary to complete the job. I highly recommend this company and Leo.

My 12-year-old water heater was on its way out, and it was finally time to replace it. Iâ ve always wanted to go tankless, so after many hours of research and finding reputable local plumbers in my area, I reached out to the Water Heater Company to analyze my current situation and come up with a replacement solution. Again, my goal was to go tankless; however, after Tanner from The Water Heather company surveyed my property and went over all my options, it was determined the configuration of my main gas line and proper placement of the unit would not be conducive to install a tankless unit as there were many obstacles, hours of labor, and resorting back to a tank heater would be the best option for me. Tanner suggested I go with a company called Bradford White, which has fantastic reviews and a unit that will give me some longevity. I decided to have Tanner install the unit, which included all-new copper fittings and much more. This company knows water heaters, and I appreciate his honesty that he could install a tankless heater, but financially, the layout of my house would not be in my best interest. Therefore, I felt comfortable working with The Water Heater Company to install my new Bradford White gas tank water heater. Tanner was highly professional, cleaned up after the job, and went through everything he did installing my new tank. I highly recommend anybody looking for a tankless or tank water heater contact the Water Heater Company, and if youâ re lucky enough, Tanner will be your technician.