Roof Recovery

I appreciated that they were available for any questions and that they completed the job well before they had told me.

I wasn't on hand to actually evaluate workmanship. Water leak was the reason we called and although they might have finished the job without actually doing a water test, I asked them to do one and they came back and did it. No leaks. Very easy to communicate with, and very responsive!

Xxx

Courteous and professional.

The estimator really took time to answer my questions and explain what needed to be done.

Alex went WAY above and beyond to help us get our roof leak fixed also coordinating with our solar install at the same time. He kept us informed the entire time and always returned our phone calls when we had questions. EXCELLENT customer service.

Did a great job! Friendly and affordable!

Job well done

Professional and interested in making sure the customer gets exactly what they ask for. The project had some unique challenges and they provided innovateive solutions for each one...

My experience with Roof Recovery started like this: We had a spot on our living room ceiling where water damage was present. I finally bit the bullet and had a few different roofing companies come out and give me an estimate. The first guy was your quintessential contractor in his 50's- Short 80's haircut that's parted down the middle with the weird Farrah Fawcett flared out ends, faided tattoo on his forearm, and those white Nike? Fila? Asics? shoes that only dads from that generation seem to wear. He arrived at my house and i met him at the door with a mask on. Bear in mind that was right as all the covid mask mandates and covid shutdowns were happening. Having strong conservative roots myself and being that the pandemic is more political than anything, I understand that people have their own personal views on masks and whatnot. However, also being a considerate person, i felt obligated to wear one when in close proximity to people i didn't know. This guy had none of that sense of responsibility or consideration whatsoever. At the time, 2 of my kids were 3 and 1 and my wife was pregnant with our third so i was put off by the fact that this guy had no mask and was clearly more concerned about his rights being treaded on than he was about my family. Once it came time to get on the roof he started pointing out spots on the facia that had dry rot, which i already knew about and was just waiting a few more seasons to replace, and jabbed his finger right through one, making what was not noticeable before to something that now i needed to fix. The next contractor to come out was Roof Recovery. It was a completely different experience. His name was Scott and he arrived at my door masked up, maintained his distance the whole time, and was respectful of me and my family. I was pretty bummed that the bid came out more than the original and when I told my wife she didn't care. Based off the difference between the two visits we were both sold on Roof Recovery almost immediately. We decided to hold off at the time because we had already spent a sizable amount on another project. Almost a year went by and we had saved enough to go forward with the roof project so i texted Scott. He informed me that he was no longer with Roof Recovery but was happy to pass my info along to another estimator-Ben. Ben was just as awesome and just as respectful as Scott had been and arrived masked up and straightforward with me about the work to be done, price, and timeline. The work was just recently done in the timeline that was promised and they sent me pictures of everything they did. There was however an unfortunate accident where a sprinkler head was broken and my wife and I had to quickly had to fix before too much water was wasted. I emailed Roof Recovery and told them about it and Ben called me the next day to see what I wanted them to do to fix the situation. Within in about in hour my wife texted me saying that someone she believed to be the owner just hand delivered a personalized card and check. My mind was blown. Having worked in customer service I can tell you that the motto is more realistically that the customer is seldom right. I can almost guarantee that if we went with the first guy they wouldn't have taken responsibility for the broken sprinkler head. Roof Recovery took it with no questions asked. That is how you do business. I have nothing but good things to say about them as a company and each one of their employees i encountered (Scott, Ben, Relu, I think her name is Raquel- the girl at the office, and the gentleman who I think is the owner, who hand delivered the check). I will 100% be using them in the future and will absolutely recommend them.