Ritzcraft Pools and Pavers, Inc.

Ritzcraft Pools and Pavers is the worst company I have had to work with yet in this area. The MOST AWFUL EXPERIECNCE. I didn't review for a long time, but I would hate for any of you to go through what I did. We signed a contract in 2021. They didn't start for years. They couldn't figure out permitting, it was due to Covid, I think I heard a hundred excuses. We were instructed to get a survey then a topography survey, so we did. During demo, they cut our MAIN ELECTRICAL LINE as well as our cable lines. FPL had to come out and luckily the demo guy was not killed. Most of the tiles were severely chipped and broken, making edges very sharp and dangerous. If my children were to hit any of these chips and sharp edges, it would be an immediate trip to the hospital. They demanded payment before they would finish the pool, so unfortunately I had to pay everything before it was even done. A few weeks after finishing, it rained. ALL OF THE WATER from the pavers went directly INTO MY PORCH causing damage to all of my items on the porch as well as the bottom of my house. I have videos. They did not use the topography survey and pitched the entire deck to go into my porch! Dave the owner was out and as nice as he could be, promised the world and fixed NOTHING. He said the paver guys would be back out. When they came out MONTHS later they fixed half of the pavers so there is water still coming into my porch, damaging my home, almost 3 years later. The girls in the office do not know much about permitting, business, customer service, or pretty much anything pertaining to the pool business. It's embarrassing for them as a company. They also charged me for a vacuum pump they never installed and refuse to give me a refund. NOW our pool heater went out, $2500 part, and they will not give me my warranty paperwork or any proof of purchase so that I can file a warranty claim. Also, all of the registration paperwork was left outside behind the heater and was soaked with rain because I had no idea they left it there until cleaning yard one day. They NEVER passed inspection. They scheduled inspections without even letting me know and then blamed it on access. I asked several times by email and phone to complete the project and schedule the inspection. I ended up having to schedule the inspection. We FAILED again for drainage issues. I feel so bad, I referred this company to my neighbor and he encountered many of the same problems. They destroyed his new white privacy fence and refused to pay for it. I have been in contact with Sarasota County and will no venture to BBB, but I want to make everyone aware of the nightmare we encountered in hopes you do not have to go through the same thing. I would love to hear back from Ritzcraft but they have been ignoring me for almost a year. DO NOT USE THIS COMPANY, PAY THE EXTRA MONEY, DO YOUR RESEARCH, BUT THIS COMPANY IS AN ABSOLUTE NIGHTMARE TO WORK WITH.

Great company with great staff. They pay close attention to detail and communicate well during the course of construction.

Very good experience with the process, timing and quality of the project. Price was a bit more than others but I feel it was justified in the end by the professional results.

Looking for them to start digging

They were awesome to work with in a tough time for products and customer service. They did everything they promised in the timed that was promised. Very good customer service and they have a great team now when other pool companies are loosing theirs. Total thumb up.

The salt system they installed has a broken cover. They do not care that I have to use a bungee cord on a $1200 job they did to keep cover on. They lied about it. Said the cover is not needed. Straight up lie...why would manufacturer assemble this with a cover if not needed? I hate being lied to

Our pool was completed AND paid in full at the end of March. The plumbing to the heater was hooked up incorrectly causing metals to enter the pool. Since the completion, we have enjoyed our pool for about 2 months. The water is not safe and the owners show a complete lack of urgency. It has been 21 days since the owner Dave said it would be about a week. DO NOT do business with this company.

What a terrific job from beginning to end! In spite of terrible weather and material delays, Ritzcraft managed to complete the project on time. With anticipation of product material delays, Ritzcraft was proactive in delivering materials way in advance of the start date. We found Ritzcraft to be very customer oriented, polite and responsive. They were very creative, artistic and made suggestions throughout the process. Ritzcraft was also very receptive to suggested changes. We can clearly say the finished product is far beyond what we were expecting and hoping for. We highly recommend signing up for the 30 day pool maintenance service as soon as the plastering is done. What a bunch of team players from the top down! They should all be proud of themselvesâ ¦

My initial appointment with our sales rep Brad Reeves was very informative and easy. We told him exactly what we wanted to do and he walked us through how it will be done, the process and the time frame that it will be completed in. Ritzcraft assigned Nelso as our project manager and he communicated with us throughout the entire process. Anytime we had a question he was responsive and he also provided us a few tips and tricks that were very helpful. The project got completed earlier than expected and we are very happy with the results. I'd recommend Ritzcraft to anyone who is looking to repair their pool or build a new one.

WE are so glad we choose your company to do our pool, From the time Brad came out to our home and then Brad's bid was done so clear we knew then your company was the one.... And we were right The crew showed up an day scheduled and the crew leader wow he is one shining star he did a awesome job on our tile and he works like he care about each outcome especially for a young man, We really appreciate you sending him and your crew out to use Please let them know that we noticed there great work Thank You Donna Cole