Ritzcraft Pools and Pavers, Inc.

Absolute nightmare! Do not use Ritzcraft! Unprofessional, negligent, and terrible quality. By far the worst contractor we have ever used. Most of the work is subbed out and is very poor quality (see pics). The owner acts like he can do no wrong and gets offended when you point out any issues. Worst of all, knowing that we have a new baby and a 3 year old, he rudely insisted that we could use the pool 48 hours after they finished. Our pool company couldn't believe it. It would have burned their skin! We are still seeking resolution to our issues 4 months later and are out money as a result. Please save yourself a huge headache and avoid Ritzcraft!

Pretty good experience. The finished pool resurfacing job with new tile looks great, and I'm happy. The project manager, Bill, is a great guy and easy to work with. I paid extra for him to manage my pool care once the resurfacing was completed, and I think it was money well spent. The only complaint I have is the owners, David and Ericka, just dropped out of sight once the project started. They are very nice people, and I thought they would check with me at least once to ensure I was happy with how things were progressing. I even called once and left messages for both of them, but never heard back. So, maybe not the best customer relations, but nevertheless, I was very pleased with the overall job. I strongly recommend this company.

Bill the project manager was absolutely a total pleasure to work with. He answered my 101 questions immediately via text and phone. Can’t say enough good things about him. Very happy with the pool. Good job.

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Contracted work to others who did not do satisfactory work-denied anything was wrong and I had to demand things get straightened out-did not communicate requirements for pool treatment -expected my pool service to know what needed to be done to handle new finish-basically voided lifetime warranty by not providing requirements until after the pool was completed-overall just poor communication and customer service

Pleasant and professional. One recommendation is to cover all patio furniture with plastic before grinding

One of the best contractor experiences I've had to date. This was a large pool remodel project that involved not only resurfacing the pool and pool deck, but also adding walkways from the pool deck around the perimeter of the house, a new patio, a fire pit, a pool heater and expanding the driveway. The work was done in an efficient and timely manner. The pricing was very competitive for the amount of work needed and I'm happy with the results to date. Would definitely hire again.