- Residential Work
- Commercial Work
HomeAdvisor Screened & Approved
This service professional has passed the HomeAdvisor screening process.
Learn about our screening process85% Recommended
32 Years In Business
Company Details
Hours
- Mon: 7:00 AM - 7:00 PM
- Tue: 7:00 AM - 7:00 PM
- Wed: 7:00 AM - 7:00 PM
- Thu: 7:00 AM - 7:00 PM
- Fri: Closed
- Sat: Closed
- Sun: 7:00 AM - 7:00 PM
Achievements
Service Details
Areas of Expertise
- Deck Cleaning & Sealing
- Wood Restoration
Cost Information
- Free Estimates
- Credit Cards Accepted
Reviews
Write a ReviewI will hire them again next year.
they did a good job power washing but the next day they were suppose to come back they were short a crew so they could not come. It is now 3 days later. Sure hope they come today or before it gets dirty again
Good Afternoon! We are working diligently on our project schedule in result of the recent rains received. We will be back in touch shortly regarding scheduling. Messages were sent via email earlier today. Please check your email to confirm receipt. We certainly appreciate your patience and working with us on scheduling. Your project will be scheduled for completion in 1-2 days. Please call the office should you have any further questions. 919-850-3434
Do not work with this company if you want anything more than pressure washing/staining and don't care how your deck will look when they are done. Your deck may not end up looking like the examples in their shiny book about their company. Their standard for replacing boards is based on safety (whether the board is rotten) versus how the deck looks when the job is done (whether it will look like you painted a half rotten board). They did not identify boards that needed to be replaced during the estimate process and tried to make it my problem when I complained about the quality of their work and how the deck looked. The crew was not professional and did not check their work. Their solution was to have a carpenter that they recommend charge $50/board to replace boards and have a return visit to have these boards restained. It took over a month to have a phone conversation with the manager about the problems.They are not the experts in deck renewal that they advertise that they are and their customer service could be improved
Miss Zurek, it is unfortunate that you feel that our work was worth a 1 star. I personally visited your deck and it has been completed to our high standards. As I explained on the phone, most customers with 20 plus years of neglect and heavily weather boards would be satisfied with the result of the staining. Renew Crew is not in business to sell you more than you need. We will identify safety issues but the "look" of the board is subjective per each individual customer. Regardless, the final result did not meet your standards. I offered my carpenter to visit, replace the boards and send a crew to stain the new boards free of charge. The going rate for my carpenter is $50 per board (Renew Crew does not have a markup on his work) to cover the costs of all labor, travel time, materials, and removal / discard of the old boards. It certainly was not a requirement for you to use our contractor but the goal was to make process easy for you. On the phone you were not able to give specifics on the quality issues. However, if you feel quality issues exist, I would be more than happy to meet with you in person, make a punch list of the quality issues, and have a crew come out to complete the punch list (at no charge). Please call me anytime on my personal cell (575-590-1975) to arrange a meeting. Quality and customer service is extremely important to us.
Great customer service. I am very happy with the job Renew Crew performed. I had to get a portion of my deck replaced, which meant that the old part and my new part did not match. Renew Crew gave my deck a clean seamless look again. My only disappointment in quality was that the crew got stain on my silver wire railings and caps.
Prompt, thorough quslity work
Rene Crew performed an excellent restoration of our deck. The deck was an old gray color, and had accumulated a thick coating of algae and grime during the winter snow/ice storms. Renew Crew was recommended to us by a competitor company !!! Chris (the owner) personally came out to our house to estimate the project. The two-man crew who executed the project was extremely polite and respectful. They very carefully and thoroughly cleaned the deck, and applied a really nice honey-brown colored stain in a uniform manner. They also totally cleaned up the grounds around the deck and our iron ga
Beautiful job on my deck. Courteous, knowledgeable staff. Clean up after was very thorough. Would recommend to anyone to use them.
DO NOT HIRE THIS COMPANY. I hired them back in March of 2014, and I initially wrote them an excellent review because the stain on our brand new deck and fence looked beautiful. However, a year and a half later, the stain has faded, is discolored, and the wood, which was supposed to be sealed, is badly mildewing in spots. When I asked the crew to come out and look at the deteriorating stain, they told me I'd have to just pay to have it redone. I paid them 1800 dollars for a job that didn't last even two years, and they want me to pay them to redo it? Bottom line: it all looks great at first, but you will NOT get your money's worth.
?Jennifer: I appreciate your frank comments and thank you for taking my call yesterday and discussing the issues with how we handled the followup concerns with your project. Although you were initially very happy with the service and originally gave us a 5 star rating for our customer service, quality of work, and overall experience, it appears as if my staff did not correctly handle your concerns when you requested a followup review at the end of 2015. My goal is to develop long term relationships with each and every one of my customers so a request by you a year later should have been handled as if you were a first time interested party. I assure you, issues with your project will be review and corrected as soon as possible. I will also be conducting a review of our policies to make sure we do not allow follow up concerns with projects to fall through the cracks. I appreciate the comments. This it will allow me to proactively see how we can continue to get better as a company?. Kindest Regards,Chris Miller, Owner, Renew Crew of The Triangle
I waited to write this review to see how the deck refinishing came through the winter and summer. Today it looks just as good as the day it was completed. Chris was a pleasure to work with and the staff are outstanding, absolutely meticulous and perfectionists. Randy (?) (hope I remembered the correct name) is a treasure, customer service personified.
I highly recommend Wood Renew. I had a great experience! Chris came out personally to meet me and take a look at my deck. What I like about Chris is he is very professional and courteous and easy to reach. He is very knowledgeable about the product and was honest about what our expectations of the final result should0 be. We were able to schedule an appointment that worked around my schedule and they came to do the work in the time they promised. Chris even came out after the project was done to check make sure i was satisfied. I am very pleased with the result and will be using Wood ReNew again! My deck looks fantastic.
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