Puget Sound Plumbing & Heating, Inc.

I've never had a business promise a refund and then refuse to send it. I had Puget Sound Plumbing come out to repair my water heater and they quoted me a fair price for a "full service" of the water heater system. I subsequently found out that their idea of full service was a lessor service and contacted them for a refund. Someone in their office promised a check was coming for a specific amount. I was then ghosted. Only after writing reviews on other websites did they acknowledge the debt but state that person was not authorized to make financial decisions. I relied on the fact the person answered phones in their office and a explicit promise of a check. I would not recommend doing business with this company.

Extremely Disappointing Experience ? Overpriced and Poor Quality Work I had a very frustrating experience with this company and would not recommend their services. I requested a simple job?re-piping the connection between a new sink and the drain. The work took about 15 minutes, yet I was charged $900, which is completely unreasonable for such a basic task. More concerning than the price was the quality of the work. The technician left old components in place, including a worn P-trap connection that should have been replaced. When I raised concerns, I was reassured everything was fine?until it wasn?t. After reconnecting my disposal, it became obvious the pipe was misaligned. When the technician returned, his attitude suggested he was doing me a favor rather than fixing his own mistake. Later, when I tested the system, the P-trap started leaking. No matter how carefully I tightened it, the leak persisted. When I contacted the company again, I was told the issue was somehow my faul

In 40 years of dealing with contractors we've never experienced anything close to the con job Puget Sound Plumbing's plumber Joseph pulled on us. They ripped us off for $662 for 36 minutes of labor just to swap out the valves on our new tankless water heater, and we had the new valve kit. A horrible rip off by a terrible con artist plumber at PSP, Joseph, who claimed he was a journeyman. We contacted PSP to speak with the owner and the staff claimed "we don't have his number or email." Save yourself the con job, the headache, and a ton of money, just say no! All consumers can verify that ALL plumbers in Washington "bill by the hour," and the hourly union rate is currently $90 to $135 in Seattle, King County, and per Washington state L&I, and Plumber's Union local #32.

I specifically informed the esimator @ PSP that we had a very small job, replacing a pressure valve on our NEW Stiebel Eltron Tempra 36. ALL plumbing sites in King County offer "hourly plumbing rates." After being told PSP charges $1000 to replace a pressure valves and screw off and back on 2× 14" Pex water lines. The plumber said, "no, we don't chg labor by the hour to replace this valve." Our job only required 36 minutes in total labor, and Joseph was driving away at minute 40 on the timer, yet he charged us a supposed "discounted deal" @ $655.00. This was a total con/scam per Angi's as at MAX it was $165. Our plumber retired after 35 years, so we were searching for a new local plumbing business as we have Seattle multi-family properties, but instead we were scammed 100%! #facts Seattle union journeyman plumbers are $90 to $130 per hour and ALL of them DO work by the hour, and you can get several paper quotes at Angi's.com or contact Seattle Plumber's Union, Local #32. It's a con!

Very good work and quick service and friendly support.

they were on time went right to work explained every thing that needed to be fixed and they were very kind

Great technician who fixed our bathroom sink pipes same day as the office called me, Tyler called when he was on his way (right in the window the office stated!) and worked with us to solve the issue within our budget. I would definitely recommend them and will use them again.

Expensive, but timely and quality service.

The office was prompt, they got a crew and vehicle on site within a few hours, they had the parts to do repair, provided a quote before starting work, very professional. I've built a house, cabin, boats and owned fish plants for decades....so many experiences employing contractors and supervising maintenance staff.

The two plumbers involved were very knowledgeable and courteous. They fixed my toilet efficiently and quickly. I will use them again, if something comes up. It sounds silly, but it is nice to have the project finished.