Northwest Expert Heating, LLC

They set an appointment, were timely, reinspected my furnace first to see if the problem we were told was correct, prepared me a great quote and came back that same day and installed a new furnace. Very nice people with excellent service

cost effective

They were great to work with. Quote was spot on and was able to quote over the phone and through pictures. They were able to get me an appt within a week. A little hiccup was they arrived on appt date with the wrong unit but they were apologetic and worked with the warehouse to get them the correct unit the next day even though the warehouse was closed. They came the next day, installed and did great! These guys won't let you down

The work ended up great, but they were not honest about backordered parts. They said they would not start until all parts were in (Covid-19 related issues) but then called to make an appointment. I took that to mean the parts were in. Then I find out after they were in the process of installing the system that the part wasn't in and wouldn't be for a while, and the project would only partially finished at that time. I had in the mean time paid them 60% down to start the job. Then they asked for the entire bill to be paid after the partial installation, but our contract clearly stated payment due upon completion. I agreed to pay all but $2000 because I sympathized with them needing working capital to continue in these difficult times, but it made me upset that they asked for the entire balance by saying "well now it looks like you owe us some money" instead of explaining their dilemma. Then the backordered part took a very long time and it became obvious that they knew it would, but that detail was never communicated to me. They asked for full payment for a job they knew couldn't be completed for over a month. Then I discover that no permits were obtained and no inspections scheduled. They were evasive about this when I asked, saying that is taken care of by Eddie, then Eddie saying that is Richard's responsibility. Hmm. That took another couple of weeks to iron out. But, the end result is that I have a great system, put in correctly, professionally and up to code, for several thousand dollars less than any other company was offering. These are difficult times and companies are trying to figure out how to make it, so I mostly understand, but I hope that in the future they are more straightforward about how things are going on their end, and communicate with their clients more openly. Would I recommend them? Yes I would.

Without reading any further into my personal experience, I would and have recommend(ed) Northwest Expert Heating to anyone needing HVAC services. Eddie, his dad and brother are great guys, knowledgeable, easy going and respectful. Company * Competitively priced * Family owned, operated - father and sons own and install * Salesperson has interesting approach and a bit unique, but he was great about being able to work within my budget and come up with best solution for us, responsive with questions and concerns * Sell different brands. Some companies are limited to one brand i.e Daikon, Mitsubishi etc. and push the one they have My house * 1920â s, 2 levels and basement (3 total levels) * originally with gas furnace in basement, ducted throughout New System * Daikin Heat pump,1 wall unit in living room,1 wall unit basement, 1 ducted attic unit for top floor to bathroom, 2 bedrooms Good- * each level can turn on off and regulate tempurature * Able to remove my furnace and make more room in my basement * We now have AC ð * Wall units are pretty decent at the â Automaticâ setting for the fan and temperature regulation Could be better (not bad) - * The temperature guage for the ducted unit is in the hallway(as most systems probably are) where you use the remote to operate, issue is the temp in the rooms could be colder/hotter than the hallway, so we end up having to keep the doors open to regulate(also the air return is there so it needs to do itâ s thing) * Obviously the wall unit in the living room may not be the best to look at, I did get the best looking one by Daikon though and dont mind it, but it does actually â blowâ the air, so we are unable to put any plants in the pathway of the air movement because it heats it up too much in winter, it makes a blowing noise like any fan would (ducted systems dont make any fan sound obviously) * Heat out of wall units are not burning hot like a furnace * basement bedroom doesnt get that much heat from the wall unit, but I when deciding on system and accepted this sacrifice, better than nothing Installation process * Good: * The guys were great, dad and son came for installation * quiet, efficient, cleaned up * Few issues all communicated and taken care of timely * Tricky tight space outside to install the heat pump and they worked with me through it and it passed. * Issues: * Inspection - only problem with the attic unit not being lifted off the â floorâ giving enough space for servicing, they fixed * Intallation - One issue that was not so understanding nor happy with was that when they had ran the connections from the wall unit in the living room to the Heat Pump and drilled a HUGE 4" hole in my floor joist, more than half the width. But, it appeared this large of a hole was not needed to run through the joists as the same connections were run through the exterior of the house to the heat pump with a much smaller hole. Follow Up Service * There has been a couple small â emergenciesâ * I had some electrical done, which clogged the return filter of plaster dust and made the system start leaking water on my ceiling. I guess this might not have been a problem if there was not a clog, but it did raise a flag to the unit being slightly tilted and uneven and making the overflow redirect away from proper overflow draining tubes. * Not their fault at all, I started noticing leaking on my exterior wall and thought it was the condensation from my wall unit in living room. They were able to come out right away and fix. The problem turned out that my basement contractor had cut and removed the condensation tube that led to outside so it was just dripping within my walls. Overall, these guys are great, and with expensive investments like your HVAC system, itâ s nice to know that their team stands behind their work and products and are there...

I would hire these guys in a heart beat again. Between the project staff and the installers. They were quick, responsive, answered all of my questions, guided me in a direction to suit my families needs for proper hearing and air conditioning. They beat other quotes. And at this point, even if they didn t. I would ve hired them again. They fixed Incorrect installations from another well known company and didn t charge me. They properly reassemble everything that had to be taken apart to access the furnace. Which was in a crawl space. And it was a tighttt fit. Family owned and they didn t try selling me on things I didn t need. Bravo to them.

Eddie and his team were professional Final project turned out great!" Their price was several thousand dollars lower that the competition. Highly Recommended.

My estimate from Northwest Expert was substantially less than the competitors for the same system. My system was installed on the day I requested. The installers Eddie and Ben did a great job, would highly recomend!

They did everything I asked and more. They were great.