Northwest Expert Heating, LLC

Be sure to check your invoice for correct charges. A permit fee appeared, there was no permit for my job. Four incompatible owner supplied retrofits we're installed, invoice showed 8. There should've been no charge. Invoices are still coming with erroneous charges. The rep said their record shows the electrician worked 12 hours. He arrived at 8:30 and left mid afternoon. The chandelier installation and assembly went well. Miserable customer service experience and poor communication. No one has corrected the invoice. They're still sending them electronically. I do not recommend.

They came out the next day to do the estimate. They had an opening the following day and we were so pleased with the installation team. A+ rating

The general manager called me to understand the problem and he was able to send out a technician next day to my residence to help with our mini split ductless HVAC system. The technician was young but clearly experienced and was able to deduce a very simple and immediately fixable filter problem that ended up solving our issue (which we thought was a leak!). He saved us a ton of time and money. In comparison, a few days before, we had hired a well known, $$$ HVAC technician to figure out what was going on - he took 4x as long and charged a bunch more money and he did not find the filter at fault. In fact, they were going to charge us $12,000 to do a leak detection and repair. So, we are so appreciative of NW Expert Heating! Thank you Virgil!

The guy came to give us a estimate and then took off without saying anything. I understand that he spoke to the city and whatever was said made the job "too much for them to handle" is what they said when I called into the office to figure out what happened, after the technician told me he couldn't find a single issue with the property. I guess it comes down to how you want to be... I was honest about what the city was doing to keep the power off, and it really just comes down to doing the right thing. The technician found nothing wrong, just like the other licenced electrician we asked for an estimate told us...but when the power Co and the city inspector are the same, they can do whatever they want.

Charles was awesome and did a great job with no pushy sales tactics but amazing service. Straight forward excellent service!

Charles completed a maintenance tune-up on our A/C and furnace including burner, capicitor, and blower motor. Would highly recommend.

Technician Virgil, knowledgeable and thorough to fix the factory defects of our new furnace that was recently installed. He is reliable and able to fix the defects at one visit. I highly recommend his excellent and professional service.

Very honest service. They have Google nest pro in their group. Fair price. I recently have some electrical issue at my house. Zach the electrian was excellent at finding the problem, and he went above and beyond to check the ground connection in one of the room in the house. I was very impressed by his workmanship. Definitely will ask for him again to do more electrical work at my house.

Poor experience with Northwest Expert. Technician tried to upsell me on unnecessary parts and equipment. Said I had a gas leak coming from my furnace and my outdoor unit's condenser was going out? PSE confirmed there was no gas leak and another HVAC company inspected my 4 year old outdoor unit and confirmed the condenser was working properly. Sorry, don't trust your company anymore.

I purchased a HeatPump system for my house but there was some issue after the installation. After a few times troubleshooting, NW helped to find and fix the issue. Glad that they are persistence in troubleshooting for their customers.