Mister Sparky Phoenix

We are very happy with the crew of electricians, Johnny, Matt and Ish. They treated our home and us with respect. They were kind, considerate, and clean with their work. We are an elderly couple and we were kind of sorry to see them leave.

Jerry came to my place to quote my project, and actually convinced me to upgrade breakers as well, something I did not plan to do. I did research after he left, and his recommendations were good, so I went with it, as 1 breaker was running hot, one did not fit my panel, etc. He said the project would take 3-4 hours. The electrician that came to do the work was another story. Nice kid, polite, but it took 3 days, not to mention the Saturday wasted waiting for him when he did not show up, and instead came on Monday. What a pain. Jerry is the reason I gave them an additional star, not just 1 star. He was great.

It mostly went well. There were issues that came up, but they were easily to work with to get those issues resolved. This was a hard job, so I know that there is stuff that they cannot know until they get into it and they had to make adjustments.

Arrived in scheduled window, diagnosed issues, quoted price, made the repairs.

Technician had to return a second time to make adjustments but overall a good job.

I had a frustrating experience with Mister Sparky (Chandler/Mesa area). I was quoted $800 for an EV charger installation, which was clearly discussed with a manager, documented in writing, and included on the invoice I signed. I also have email confirmation of the agreed price. After moving forward based on that agreement, they attempted to back out and not honor the quoted amount?despite no changes to the scope of work. This kind of bait-and-switch pricing is disappointing and unprofessional. I would recommend getting everything in writing and confirming they will actually honor their quote before proceeding.

Our Pro Bob was not given all the info about what the job entailed. Still, he rose to the occasion and got it all done. Everything looks and runs great!

It was great

High sales pitch initially. The workers who were sent to do the work were not as competent as I expected. We gave explicit instructions at the beginning to the sales rep Josue, but the actual work was inconsistent. We had dimmers to be installed and when they installed the wrong ones, they claimed that they had to order the right ones. It?s been over a month and no dimmers, no contact. We talked to management and they were aloof with their response.

Kind of dodgy with pricing. Throw a lot of numbers at you and you end up spending more and getting less somehow. What can I say, they run their business.