Matrix Basement Finishing Southwest Michigan

Basement remodel done in 2021. Contacted them multiple times about a repair needed and they dont email or call back! Had to have a real electrician fix problems they caused!

Unless you're wealthy and throwing away money is what you're into, then I'd say AVOID Matrix Basement Solutions at ALL costs. They'll give you an incomplete project plan, then attempt to bilk you for thousands upon thousands of dollars more. I'm out over $60,000.00 and I have a less than half completed basement, which is only 400 sqaure feet. Addressed concerns with Matrix and they show zero concern, they could care less and are laughing all the way to the bank. Shameful business practice, not to be trusted. Filing a formal complaint with the Better Business Bureau as well in hopes others do not get taken advantage of like I did.

Great work on our basement. Professional and on time with finishing the project.

Absolutely over priced constantly try cutting corners over 3 months past original completion date due to project manager over booked with 27 other projects hie said. Project manager came a total of 5 times in 8 months. Contractors always confused on what needed to be done. Changed plans 3 time because they would not keep contract commitments. Admitted to plausible deniability tricks by them. WAY OVER PRICED AND VERY UNTRUST WORTHY!!!

Worst ever experience, lies and twisting promises. 3 months behind left the basement uncompleted and had to except a lot of changes we did not want. They say that they will right it in the plans then never do it. They admit they are shady but not the worst at it. The said that is how they can make money. Completely untrust worthy and horrible quality!!!!!!

We want to express our deepest appreciation for our project manager, Rico Hill, during our basement finishing project. His incredible patience during my husband’s illness and the unexpected loss of our son was truly comforting. He handled our demanding requests with grace, always quick to address our concerns. Most importantly, his genuine care for our satisfaction made a difficult time more manageable. His professionalism and empathy were immensely appreciated throughout this journey. Thank you! Sincerely, Mike & Lolita Carpenter

This was a bathroom replacement. I could not select that from the menu here. The quality of workmanship was quite poor for the price. I complained to the company and they sent someone to look at the work. He agreed that it was not up to their standards. I let them know I didn't want it redone and have my only bathroom out of comission for several days. What I would like was a refund. Nothing happened. I was not followed up with despite multiple calls to Lindsey. I've felt too dumb for paying $11,000 for this shoddy job to post this review. I hope this is helpful to others who are making decisions. This space is not large enough to list all of my complaints or all of the photos. Please see my google review.

My bathtub is so gruggley and loud when someone flushes the toilet they installed. If Im sleeping, it wakes me up.

Highly precise job system they have. They are professional, friendly, hardworking individuals and courteous. They know what they doing and they know safety concerns for the people who live in the house. In behalf of my family I Highly recommend Matrix basement. Thank you...

I would recommend Matrix Basements to any and everyone. Our project manager Rico, was great and was there for us every step of our project.