JL Solid Stone, LLP

Terrible company. There's uneven gaps around my stove and after a year my countertops are cracking. Apparently I'm right outside of their 1 year "warranty" and now I'm out 3k with terrible counters. Regret is an understatement.

We initially received a quote after they sent someone out to measure and provide samples. When we went to the store to place the order, the quote changed. We were not happy but gave them the benefit of the error. They were in a rush to complete our ?small kitchen ? job to get to the next job. Left the drilled out pieces in the yard and the sink does not fit flush to the stone. We called and asked them to come back out and we have not heard from them since. I would not recommend them.

Great experience, would use them again.

Broke the first backsplash taking it off the truck. Had to remake and come back for the installation. Very pleased with the finished product.

We hired JL Solid Stone because of cost. All the associates are super nice from the sales lady Donna to the template guy to the installers. Only issue we had was the fact we wanted a one piece counter for our bar and it came in 2 without any notification until It was delivered. We were told due to the length of one side that had the sink cutout it would be too weak. So they made an executive decision without notifying us first to discuss. We also had ordered a drop in sink and they cut it out for an under mounting. Again another executive decision was made without notifying us and we had to except. Donna agreed it was a mistake not telling us but it could not be done any other way. She was willing to cut the cost for this but then after talking to the manager it was decided they could not reimburse the cost. After somewhat of disagreements we came up with a much lower reimbursement and excepted. It still looks great you cannot hardly see the seam and the sink is better under mounted. Itâ s just the principle of not talking to us first and then going back on what they said.

Very professional from the help in planing to their installation. They do very good work.

An amazing company and trustworthy.

Nothing

While they had the best pricing the selection of available slabs was not very large compared to others. The installers did not have a stone saw and cut every back splash piece manually with an angle grinder which resulted in some not perfectly straight cuts. Our layout is a little unusual with angles other than 90 degrees which proved to be difficult for them. Most of it was fixed with epoxy but its not quite perfect.

great customer service!