JES Foundation Repair

Chris Phillips did a great job.

We were upfront about existing structural issues in our bathroom, and the sales rep assured us they would work around them. Instead, the crew cut the supporting studs to access a basement wall (without telling us before he did), causing the bathroom floor to sink an inch and detach from the walls. Despite the floor being physically unsafe to walk on, the company claims this is merely "cosmetic damage" and refuses to cover the repairs. They have zero internal communication and will blame you for their own failures. Do not trust them with your home.

We had foundation repair done recently in bitter cold weather. Joe Autry, Larry Robinson, Dante' Gladden and William Lawrence worked continuously to get the job done before the snowstorm hit. These guys were unbelievable; they had to hand dig our property to get the job done. We are so impressed by their workmanship, work ethics and dedication to ensuring the job was done correctly.

I hired JES to install a trench and sump system into the basement of a new house I purchased. After the job was completed, I noticed the cellar stairwell was pooling water. They returned and said that they didn't think that the drain was run direct to the sump as it should have been but they needed to open the concrete to verify. I also asked why there was no water in the sumps. They ran tests with water for 2 hours and didn't see water and tried to explain to me that it was expected since the water was running out around the drainage under the foundation. They even had a supervisor try to explain to me over the phone when I questioned it. It took them several weeks to return to fix the cellar drain and sure enough, the pipe was just run to under the foundation and not directed into the trench/sump. A repair team came out and busted up the concrete to correct it. In doing so, they saw that their trench was also not connected to the sumps at all, which is why I never saw water in the sumps and not the mysterious theory they tried to convince me of weeks prior. This is terrible that there is no inspection of work prior to covering it totally with concrete. Or further, there was no physical test of running water in the system to verify the sump works. The repair team that came out were wonderful and did everything correct. After this, I called 3 times and asked for a manager to call me to discuss this and never received a response. The salesman stopped answering my calls. As a note, after spending $30K on this upgrade to my house, it was in worse risk than prior to JES so if you choose them, be careful.

They were recommended to me. Was honest with estimate. Told me everything that was going happen. Performed work in timely fashion. Would definitely recommend again

JES left my home in worse shape and won’t return my calls to come repair the damage left. I reached out to them to install a joist support system under my kitchen so that I can renovate this year. There were floor joists under the back door that had been cut during a renovation about 30 years ago. JES installed a jack system but then left my foundation under the door where you can literally see daylight from the basement. I brought this up to the crew before they left late Friday night (they worked long hours just to “finish” without even asking me if it was okay to trap me at home that late), and the lead just shrugged at me. Shortly after they left, it rained, and sure enough, water poured into my electrical room and all over the freshly poured concrete. I called Friday night, sent an email and text with videos, and called today 3 times. Each time the “production manager” is “busy.” Before this, they were perfectly capable of blowing up my phone to see if I could schedule sooner. JES is seriously lacking in work planning and professionalism.

JES left my home in worse shape and will not return my calls to come repair the damage left. I reached out to them to install a joist support system under my kitchen so that I can renovate this year. There were floor joists under the back door that had been cut during a renovation about 30 years ago. JES installed a jack system but then left my foundation under the door where you can literally see daylight from the basement. I brought this up to the crew before they left late Friday night (they worked long hours just to ?finish? without even asking me if it was okay to trap me at home that late), and the lead just shrugged at me. Shortly after they left, it rained, and sure enough, water poured into my electrical room and all over the freshly poured concrete. I called Friday night, sent an email and text with videos, and called today 3 times. Each time the ?production manager? is ?busy.? Before this, they were perfectly capable of blowing up my phone to see if I could schedule sooner.

We had a tremendous experience with JES Foundation Repair. Chad was the Certified Inspector, and the work crew was Mike Boines, Corey Griffin and Deontae Jackson. The initial inspection and estimate was thoroughly explained, all appointments were on time and every step in the process was discussed. All discussions were very professional. Foundation repair and sidewalk "lifting" were all completed with satisfaction.

First class in every way. Our special thanks to Foreman Rob, Dante M, Corey G, Brandon C., and Justin. They were very courteous and professional in every way. All projects were nicely done, completed as planned, and clean up was complete. Rob, Dante, Corey, Brandon, and Justin are outstanding representatives of JES and do great work!

The work was not completed to my satisfaction. The first worker sent out was very inexperienced and couldn’t complete the job as promised during my consultation. Another person had to come to finish the work. Additionally, the step had to be redone because it was uneven, and they used two different colors of cement. While I was okay with the original work not matching the existing concrete, my steps now have three different colors. The work is not seamless, the crack repairs were poorly done, and the foam used to raise the steps was left visible on the outside. Initially, the manager listened to my concerns, but when all the corrections were not completed, I never heard back. Instead, I was simply sent a payment link. This entire experience has been disappointing.