1-800-HANSONS (Des Moines Windows)

Carl was very capable, hard working, efficent pleasant & neat.

Sales rep was very enjoyable & knowledgeable. Installers excellent customer service.

Great.

The company does cold calls in neighborhoods.  This is how we first came into contact with them . They pressure you to set up appointments for when both spouses are present.    We had gotten 2 other estimates besides Paramount and they were 3 times higher than one and $3,000 more than the other one.  We had done a lot of research, and talked to neighbors to get their opinions about the roofers they used.  We were very concerned about the price, as it was so much out of range of the other companies we had talked to.  The salesman that we dealt  with told us that the other companies promise that your roof is under warranty, but if they don't use all the pieces and parts that Paramount uses, it voids the warranty.  It was definitely a high pressure situation, when they come give you an estimate.  They do not want you to sleep on it, as the estimate is good only for the time that the salesman is there.  My husband and I talked privately, said a prayer and decided to go with them.  One positive was that the salesman went out of his way to explain the cancellation policy to us.  He led us to believe that he would lose his job if he had a cancellation, as the boss would think that he had mislead us at the sales call.  After the cancellation period, we decided to stay with them.  One of the things I remember from the sales call was the salesman's reiteration of how much care they take with your plants, and yard.  We were told at least 3 times that they roofers use a magnet to be sure they get up all the roofing nails that might have fallen off into the shrubbery and yard.  We found at least a dozen nails since they finished, and my daughter even found one in the pool 4 months later.   That was a definite negative.  Also, I was surprised the most by not having a follow-up call from their customer service department to see how we felt everything went.  I was actually stunned about that, especially after customer care was touted as their most important service.  Another disappointment... The funny thing is, they have already made more phone sales calls to see if they can do other jobs for us....   But they didn't call to see how the work that they DID actually went for us...  It seems like the emphasis is on sales and the customer service suffers for that.  How will we know if we made the right decision?  I guess time will tell.  The paperwork we signed said we have a lifetime warranty

Hansons did a good job. Everything went great!

Hansons did a good job. Everything went great!

Went as planned - no issues.

Emilio Nunez was amazing. They did an excellent job and communicated effectively with me so that I would understand every part of the process. I am very impressed by their expertise and competence!

It went extremely well from start to finish Emili's them went out its why to complete or correct jobs which had been the responsible of other paramount personnel.

Very positive and pleasant experience from sales to finished product. Work clean was very professional and pleasant, cleaned up areas and helped replace new door bell and house number for us.