Edin's Tile, LLC

Thank you Michael for taking the time to write a review for our company. It was a GREAT pleasure being able to do this project for you. Unfortunately we have absolutely no impact on how quickly the materials arrive as this is all strictly up to the vendors. Once again, thank you!

Thank you Liza for taking the time to write out the review for our business. I just wish you would have remembered to mention a few other details in this review that you left out. Details such as that our standard contract does indicate the estimated time of completion for the project, assuming no subfloor imperfections occur. Unfortunately in your case there were quite a few, as you were shown, and took a while for it all to be addressed. As noted in our contract which was initialed and signed by you, we have absolutely no control of how much of a delay it can cause as every imperfection is different. Also did not mention that Edin's Tile LLC. saved you approximately $1,000 on materials that your vendor was trying to sell you which was completely unnecessary and could have provided you issues down the road. Proceeding from there, you had initially had your painters scheduled for the time when we were scheduled to complete the project. Due to your request to have painters paint during this time we had moved the project out until they were done with their work. The day before they were supposed to begin you informed us that you are having them paint once we finish the floors. Communication between you and us was open and nearly instant the entire time during the project. If you refer to our emails it will be clear that not a single time an email went unanswered. We did however wait on you for about 4 - 5 days to respond to us how you wished to proceed with removing the plywood under your dining room which was found. Also towards the end of the project, your husband requested that we wait for the flooring to "bounce back" and see if it flattens out since the wood was sitting on it. This added another week per your request. We did spend weekdays and weekends working on your project to make up for lost time to get everything completed as quickly as possible. When addressing a subfloor with the leveling compound, the compound does dry to the touch and is open for light traffic within 24 hours. You can install products such as tile and vinyl over it in the short period of time. However wood is significantly affected by moisture and if not dry to the core can cause the flooring to buckle and warp. We were not providing "excuses" for delays, this is the process for the project in the case of such a large subfloor issues such as we had with yours. We'd be the happiest if we could address a floor and install the same day. We have absolutely no benefit of keeping a project open as it costs us time and money to have an unfinished job open. When we came to wrap up the upstairs you did inform us about the downstairs which was full of furniture and we could not access. You decided to cancel our contract and find someone else to complete the downstairs, which was perfectly fine with us. We did not mutually agree to the breach, it was fully requested by you. We discounted, SIGNIFICANTLY, the contract breaching fee for you. The form that you were asked t

I'd like to start by thanking Douglas for taking the time to write a review, as we greatly appreciate feedback from all of our clients. Caught me a bit off guard to see such a poor review from a client who was so impressed by our hardwood installation and specifically stated, "it's a shame you guys don't install marmoleum as well, you do such nice work." and when we settled the final balance stated to us that he would see us soon on another project, as this home was simply just a flip. As Douglas stated above the issue did happen when the subcontractor who was to install the marmoleum & carpet (not a part of our install team) stated he was not going to do the work. However the detail that was left out was that Douglas requested an improper installation of the marmoleum. Marmoleum has to be welded at the seams otherwise it can separate once the temperature and humidity changes. Douglas declined for the seams to be welded and the installer felt uncomfortable completing the install as it was too high of a risk of something going wrong a short period down the road. Please also do keep in mind that the only part of the contract we signed off on was the hardwood as the marmoleum and the carpet were to be done at a later time. We made a significant amount of effort and so do did the subcontractor to help find Douglas someone who would be willing to do the project in the way he requested, but we were unsuccessful. About 5 other contractors were referred to him by us and most either did not wish to do the project in that sort of way or were booked out too far. After I informed him of the infromation I had and provided him the numbers, he stated me that he has other installers who are booked out the same amount and will call them. I wish this review that was posted was more based on our quality of work, hardwood install, as the reviews below are versus focused on the complications we encountered with a subcontractor, as it has nothing to do with our quality of work or how we time our projects.