Dad's Home Repair & Excavation

Dad's Plumbing is great. He knows what to do and how. On-time, efficient and personable. Good Hire!

I hired Dad's Home Repair to fix a leak that was coming from our upstairs shower and causing water damage to our kitchen ceiling below. My first impression of Bob was great- He contacted me right away and scheduled time to come out that next week to fix the issue. Bob replaced the shower drain and added some additional chalking which he was confident would fix the issue. At that point I couldn't have had a better experience- he seemed very knowledgeable and had great customer service, and even offered a warranty to guarantee his work. The issues started a few days later when I took a shower in that bathroom for the first time to make sure Bob's work fixed the leak. Unfortunately, when I went downstairs to check the kitchen ceiling, that leak was even worse than before and water was literally dripping through my ceiling. I called Bob and after I explained that he did not fix the issue he said he would call me back in a few day and he would reschedule a time to come back and try a different approach. I waited a week and no call, so I tried to call him back and got his voicemail. I waited another few days and he still didn't return my call. After multiple voicemails left on his phone in an attempt to reschedule a time for him to back out, I decided to just schedule a time online. I used the online scheduling tool and booked time for the next week and had to take off work. I tried to call Bob again to confirm, but still only got his voicemail. The night before my scheduled appointment, he finally called me back. However, he was calling to let me know that he double booked and would have to re-schedule me for 3 weeks out! I tried to give him the benefit of the doubt because he did seem like a great guy during his first visit. Therefore, I agreed and had to reschedule the time I took off from work to accommodate. Three weeks later, the day rolls around that he was supposed to come back out for my appointment. 15 minutes after the time he said he would be there I'm starting to get worried, so I give him a call to check and guess what… no answer! After another hour I called back and left him a voicemail voicing my concerns after being stood up twice and requested an explanation… that was two weeks ago and still have not heard from him. I don't know if he is avoiding me because he doesn't know how to fix the leak problem, or if he just doesn't want to honor his warranty commitment. The least he could do is call to apologize for wasting my time. It has now been 3 months and I still have not been able to get this issue fixed, and there is probably now mold damage too. At this point I have lost faith that he is ever going to return my phone call let alone showing up for an appointment… I just wish I could get my money back for the so-called 'guaranteed warranty' that he seemed to pride himself on.

We have had a lot of bad experiences with other contractors. We weren't trusting any contractor that came in. When Bob first came in to look at the house his people skills and customer service was amazing. He came in on time, and if he was running late he would call. He did an amazing jobs on our bathrooms we are very happy about them. He was very friendly and very professional he literally got done with both of our bathroom in 3 days. The last contractor we had said it would take 2-3 weeks to finish as well as more money. He did it in a timely manner and at half the cost. We have more things we need to do in the house. We will definitely use him again.

Bob really did a great job!! He was professional, on time, and his customer service was great. He does what he says he is going to do and explains why he is doing it. I would not hesitate to use his services again,.

Nice person, good work.

He explains everything he is going to do and he gave the estimate and charged the estimated price. He did a great job.

Bobbie very pleasant and easy to work with

I called on a late night, he came out as soon as he could. Also fixed the issue with my water heater in 45 minutes and gave me tips on keeping my water heater running correctly! He was very kind and helpful!

We have used Dad's at least 3 times. Every time they have been very efficient, knowledgable and courteous. One job that was suppose to take an hour ended up taking three due to the way pipes had been installed previously. They did not charge for the extra time which was on a Friday evening. Will definitely use them again.

Had the best experience ever. Very, professional, personable and down to earth. Replaced a bathroom faucet and new plumbing in our mobile home. Impossible to find someone to work on it, they accepted and did a spectacular job. Thank you