- Residential Work
HomeAdvisor Screened & Approved
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Learn about our screening process88% Recommended
13 Years In Business
Company Details
- Bilingual
Hours
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Service Details
Areas of Expertise
- Roofing - GAF Master Elite Certified Roofing Contractor
Cost Information
- Free Estimates
- Credit Cards Accepted
Reviews
Write a ReviewThere was a total lack of communication. Project was two months overdue. We had to have areas redone and porches leaked with the first rain.
I reached out to HomeAdvisor for quotes on a full roof replacement. DaBella was one of four contractors who quoted my project, and I hired them the same day. Ryan was prompt and courteous and took the time to explain their value proposition. The quality of the materials, the craftsmanship and the fantastic warranty made this a simple decision.
Such great feedback! Thank you and enjoy your new roof.
The quality of the work and the materials was excellent. The process for getting to that point was not so much. After waiting 6 weeks for the roofing crew to do the install they didn't show up on the the scheduled day. No call, no notification. After contacting the company we were informed that they changed the install date. This happened three times. Communication is not DaBella's strong suit. If you want a high quality roof and don't mind a long wait and poor communication, this could be the company for you. Otherwise, shop around.
Thank you for raising your concerns. This is great feedback that we'll use to improve on our follow up communications with homeowners. Thanks again.
they don't do like they say
It's not a quick inspection. They take their time to make sure they do it right the first time.
We have only signed on with Dabella and have not yet begun the project, making it very difficult to rate the quality and customer service. Matt and Sierra Marshall were very thorough in their description of their product, their commitment to service and quality and their love and belief in this company. Sierra worked with us to find a product that would satisfy and work within our budget while stilll maintaining the quality that was important to us. The only down side to this process was the amount of time involved from presenting, to sign on being almost 5 hours. We feel very excited about getting our new roof and look forward to an additional review after the work is completed to report on the customer service and quality we received.
DaBella did a great job. My new roof and gutters are beautiful. Roofing crew was very diligent about protecting my dad's memorial tree in the front yard. Only reason I didn't give 5 stars overall is that I wasn't told when the gutter installers were coming and they left long, bent, gutter nails and gutter trimmings in my yard that I found with my lawnmower blade. Overall, though, this is a great company to work with. The GAF roofing system is amazing and my roof doesn't look like any other roof in my neighborhood. The special air circulation areas are very different from what many roofers do, and I get a lot of comments about them. The roofing crew was very accommodating and patiently answered my questions and concerns as they progressed through the project. They ripped off 3 layers of roofing and replaced more than half of the sheathing in one day and installed the new roof in 1 day. 2 days for a new roof is amazing. Being a first-time homeowner and this being my first major renovation on my 1978-built home, it was a lot more expensive than I ever dreamed a new roof/gutters would cost. I'm not saying they were overpriced, but that I had a bit of sticker-shock after the quote. Even so, I had a very old, sad, 3-layer roof, 2 active leaks in the attic, and absolutely worthless banged-up gutters. Sierra M was great and was the only roofing contractor to inspect my attic and took pictures of everything she found on the roof and in the attic space. She explained What was wrong with the old roof and gutters and why things needed to be done. DaBella was the only roofing company who did an inspection and took pictures. I'll definitely have them back to replace the windows a little farther down the road. :)
Very courteous, knowledgeable, and professional. Answered any and all questions.
Get other estimates first! High pressure sales tactic used (fell for it), a second estimate after signing with DaBella, was 30% less than my cost using the same product, warranty etc., a difference of $4,200. I also have tar stains on my siding from the roof removal that I will need to remove, plus I spent a couple hours cleaning up roof staples from my driveway and street so my neighbors and myself wouldn't get flat tires; these were supposed to be collected by the contractor with a magnet.
Our sales rep was responsive to our needs. They were willing to negotiate on their pricing to ensure that they were competitive with other bids.
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