DaBella - Cheyenne (Bath/Siding)

DaBella moved in, attacked the project quickly and thoroughly. The only problem we had was that the truck filled with tear-off material was not very efficient at moving it out. They left the loaded truck on the street in front of our house over a weekend. Also, the tear-off crew had to quit working several times because the truck was full and they couldn't get a driver to haul stuff away and bring an empty truck. DaBella was very professional in their presentation and followthrough.

Sales team is great and helps put you at ease through the process. Customer service and resolution to issues is painstaking!! No communication between sales rep and construction crew. When inquiries or communication needed the sales guy would just state-"tell the crew". For the money spent we did not want to "tell the crew" anything and expected sales guy to rise to the occasion since he wrote up bid and was in our home helping going through details of the job...Our air conditioning line was cut killing our air conditioner on the hottest day of summer in July 2016. We got an apology after calling customer service for over a week. Finally emailed sales guy copies and was going to take care of it....Kept up with customer service and providing copy of receipt and inquiries for status took weeks. Received reimbursement for the cut line for AC in December 2016. Rain this last week was beautiful. Our gutters for a year leak and are worst than the ones on the house for 20 years we replaced. Disappointed with the gutters and tons of regret. Roof is beautiful and seems to do what it needs to! Hoping if ever need to use the warranty it won't be as painful an experience as it was to get things done in other areas.

I can’t recommend REVE EXTERIORS LLC. There are several reasons why. One reason is Steve White the sales representative he said we needed to give them a good report on Home Advisor and he would give us a discount and we needed him to write a check and he wouldn’t cash it until they completed the work. They cashed it right away. We had a week set aside for them to start the work and agreed upon it. Because we had to get things done before they could get started on our roof. About 3 weeks before the start they delivered the materials and dumpster I never got the message. 2 weeks before the start date one installer called said he was going to start a 1 1/2 early and the dumpster was in the wrong spot. I tried to explain to him that we weren’t ready and that the dumpster people put it there because of wires. After about 10 minutes of trying to talk to him I hung up and called his boss Alex. He told me he would call me later that day to tell me when they would start he never did. So I called Steve about my concerns he tried to brush me off told me not to worry. I waited 2 days then I started calling Alex they kept telling me they were in meetings after 2 more days he finally called back said he forgot. He said they would start on Monday of the week we agreed upon in the first place. On that Monday nobody should up after more phone tag because of meetings he told us they will start on Thursday. They finally completed the work and it looks nice. But they left unused plywood and debris on the ground the installer said someone would be by in a couple days to get them. Over 3 weeks later and 10 phone calls due to meetings they finally came and got it. I told them I was very disappointed in their Customer service.

they don't do like they say

Expensive but good work. Long time between order and installation.

They left opening for rain to pour into wall of my garage. Had to fight with them to get it repaired and remove the mold. I would never recommend them to anyone. It was a nightmare. Finally got it fixed. They also announced after removing roof that the plywood was bad. This was after being told that by man doing bid that the plywood was fine. This cost us an addition $5,000. for plywood to be installed. You tell me what they call this. It was one of the worst experiences we have had with any kind of project.

Although the replacement process of my roof has not been started yet I wanted to thank Asher King and Stephen Baxter, sales associates from DeBalla Exterior for taking the time to thoroughly inspect, measure, and explain to me the problems I currently have with the existing roof (complicated roof line with lots of valleys) along with the thorough replacement process, materials that DeBella Exterior use. Can't wait to see the finished product

Nice guy, Quality of the product. Medium

The sales guys have You write a review before the work is even completed to get an additional discount. So at first my initial response was a five star, because the sales part went quite well (I thought). I was having them redo my gutters even though that was not originally what I had them come out to give me an estimate for. My old ones were Working fine they just definitely needed new paint. Need to paint the gutters and call it good , but By having a professional company do my gutters, it would be a better idea since it is exterior and I wanted to MAKE SURE the job got done correctly. They installed the gutters without me there. They broke my motion sensor light bulbs which they did not mention or offer to pay for. The gutters do not do what they are supposed to because they must have left a gap between the house and the gutter because the rain falls through behind the gutters . When I contacted their company to fix this they said it would be an additional $750 and they would require that I sign a release of liability on my roof. I stated I would not have done this project at all and it did not really even need to be done(my old gutters were working fine), but the sales guys assured me that they do a really good job and they are custom fit to the house to avoid leakage even without a drip edge or flashing . I refuse to pay the extra $750 so they offered to do it for FREE but still they are requiring that I sign a release of liability in order to complete the work. I contacted a lawyer and found this is an illegal practice so I will not be signing and this experience has been a nightmare! I'm hoping they will fix the problem like they promised me several times they would. I just can't sign "Release of liability" already shown they cannot be trusted.

It's not a quick inspection. They take their time to make sure they do it right the first time.