Central Ohio Pool and Spa Services LLC

I had a terrible experience with Tyler and his company, Central Ohio Pool and Spa. I paid $4,000 for him to install a new pool heater and open my pool, but he completely botched the job. He incorrectly wired the heater, which caused damage, and then refused to take responsibility for his mistake. To make matters worse, he didnâ  t even complete the pool opening. Itâ  s clear to me that Tyler is not qualified to do the pool work he quotes, and he runs from his responsibilities when things go wrong. I strongly advise anyone considering his services to look elsewhere. Save yourself the headache and find a professional who knows what theyâ  re doing.

Tyler is wonderful to work with! He is responsive to questions and is highly professional. His personable demeanor makes him a pleasure to work with. He cares about the quality of his work and that you are also satisfied with the work being done.

Tyler is a very professional person! Kind, respectful, always kept me informed, his personality is above and beyond. I believe this is what we need more of! I trust him with everything! I highly recommend Tyler for any pool problems one may have! Thank you Tyler! A job very well done 👍!

The person promises a lot of things at the beginning and fail to meet them. I hired the service guy to open my pool for the summer. He basically used some chemicals and wipe the algeas. After that, he told me he will make sure evething will be in a good shape. He told me it is clean to swim while it was still not fully clean. He asked extra charges to come one more time for cleaning. I do not recommend him at all.

Tyler is very knowledgeable and helpful. Takes the time to explain things. We would recommend.

If we could give a higher rating we would ! Tyler is professional, personable, knowledgeable, and informative. He did us a exceptional service by getting our pool open this past weekend after countless delays due to weather!

Pool opening and Closing. Tyler did a wonderful job both closing and opening our pool. I Highly recommend his pool services. Excellent customer service.

Tyler from Central Ohio Pool and Spa is great! Nothing but good things to say about his work, and I will definitely be hiring him again for anything I need done to my pool or any of the equipment.

Tyler called me 5/25/2024 to chew me out. He acted like I was the problem when he drags out an opening and his promises to be sure chemicals will be in balance before leaving. It sounds like I have ongoing text only because he needed micromanaged and forgot to put in Polaris. Pool grab bar is very wobbly and I wanted him to fix as I fear falling. Is that too much to ask?? I asked him multiple times to place Polaris water pump cleaner into pool to accelerate SELF cleaning and as of 5/26/2024 Polaris cleaner still sitting in steps. I felt more responsible than leaving a gate unlocked to place neighbor kids at risK, I could watch his daughter by sitting in the chairs. Tyler was not willing. Tyler said the pressure gauge at 30 means pool needs back washed urgently or can ruin. He had me a nervous wreck because due to hand surgery and balance issues I feel I could fall. I already fell once back there this year with walker because of mulch on walkway that tipped walker. I even showed Tyler a screenshot of my appointments and that I was still in Physical therapy stroke rehab etc. He showed little empathy. Instead of apologizing he calls to chew me out yesterday 5/25. In my opinion that was very mean and cruel. I was asleep when his text came thru of not making it at 7a and woke 5a to get ready because Iâ m slow after stroke so I was trying to get ready and not be late not checking text. He chewed me out about my text messages I sent him but I was nice and felt necessary to text to respond to his texts in past or explain things because I am very conscientious. Plus some text were to VERY kindly micromanage things Tyler already promised to do but did NOT. I prepaid Tyler BEFORE he was even done. So I do not feel I deserve this treatment. Here are majority of texts. I am frustrated because Tyler promised not to leave at opening until chemicals in Balance on initial phone call. Tyler shows up 8pm or so in dark to finish his opening cleaning and adding chemicals and that was not a good thing. He rushed and forgot to not only not test water but add chemicals. Left huge Lowes bucket with unlabeled chemical. After my daughter added chemical because tyler demanded it and Because Tyler refused to add chemical. I took water SAMple to Leslie and chemicals were all off. Tyler blamed Leslie and said that they are retail and just want to sell me their expensive chemicals. He bashed Leslie from the start. I kept same pool company around 12 years until they moved out of town. I was so happy to think Tyler was the solution. At this point I asked for my money back but Tyler says no way. Tyler says he will prove I was bothering him about texting. While I am a licensed nurse and apologized to pacify him, Tyler said he will use my text apologizing to attempt to show I was a problem He has me so upset I canâ t sleep. Iâ m already in stroke recovery from a massive brain bleed and do not need all this. In my opinion his behavior is uncalled for. See texts screenshots. Tyler seemed awesome at first but in my opinion turned out to be uncaring and unreliable and mean and I was frustrated having to micromanage. I will see if can get text screenshots to upload as Tyler said he was going I use my text to make me look real bad. Sounds like pretty mean customer service skills. Not a single apology. The valve was to placed as previous company placed sideways to save pump and that might be why pump broke. Pump was working at closing from previous company. Tyler accused the previous company of improper closing when that company always did a good job closing. That company I think had been in business over 50 years with a storefront. They were forced out of Franklin county by a gas station. I could not afford to pay them $200 extra because they were out of town. ( canâ t get my texts to paste but will email ANGI

Contracted service was for on going cleaning and repair from pool opening. The servicer on multiple times failed to show up on time when stated, if he showed up at all. Stated multiple things he would do and did follow what was stated. For a new business the owner needs to learn about customer service, and respecting customers.