Groundworks

The workers were very professional and sincere. They finished the work on time and were very easy to work with.

It went pretty well. Just one glitch, which was resolved by borrowing a longer ladder. Not the installers fault, as they had not been informed as to the height of our roof. Once they got to the house they set right to work and worked very hard until eight o'clock at night to finish the job. The only other minor issue involved hiring an electrician for the fan, as head office could not tell me when in the process his services would be required. It would be useful for future customers to know that. I will recommend Basement Systems to anyone who needs their services.

They were very friendly and professional only took 2 days to complete. Cleaned up the mess and made us feel better about improving and securing our home.

They provided us with a detailed estimate over 2 hours. Once we accepted guys were amazing and professional, the entire job was completed in 2 days. Cleaned up the mess and made our basement a functional room again!!! You will be very pleased with the service you receive.

This company was outstanding to work with. They informed me that what they were doing would not cure the problem but it would divert the water into the drainage system. They went above what they told me they would do. They told me they had to dig a hole in the front lawn for the water to drain into but the foreman said he would not mess up the fron lawn and he hand dug 6' deep to connect to the storm drainage system. The basement is now dry as a bone now. I purchased another home in the area a couple of years later and called the company to fix the basement in that house and was told they could not work in this area now. I was very disappointed because they truly do outstanding work.

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I wish I had called a different company. I'm sure there is an alternative to this dealer, if you can locate one in another area. 1) The salesperson gave us incorrect information about the warranty, 2) the business office had the wrong date, 3) the foreman brought out the wrong contract, 4) the invoice was completely incorrect: I had to write my own. However, all that can be forgotten in time. What I want to warn people about MOST IMPORTANTLY is that the caulking they use has an added fragrance: it's been 6 weeks and we're still getting the odor not only inside the house, but when we've opened the crawl space door to air it out, the odor can also be smelled outside. Unbelievably, it comes back into the house through the open window above the crawl space door. I will say that the vapor barrier (Clean Space) is a good product, and the installers worked really hard. My complaints were sent directly to the president of this company, with not a hint of response. Do yourself a favor and avoid hiring Basement Systems of West Virginia.

This company was the only ones that read what I needed and discussed each and every part of the job. We are just starting the renovation now. They really spent time educating me on the requirements, etc.

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