Appraisals By Tom

It was so so . Nothing special . Not cheap either .

Owner was prompt in providing service and thorough in completing the appraisal.

Very happy with the service. Turn around time is fast. Highly recommend.

He scheduled promptly and arrived on time. The appraisal was quick and hassle-free.

C alled Mr. Thorburn, hired him immediately!!! No questions asked. The Thorburn name is outstanding in Spotsylvania County, I know my appraisal will be well done Thank you Home Advisor for giving me he Best. Very much appreciated. Lorine Dickinson Brown

Very professional, always kept me informed and on top of things.

Very quick response time and good quality appraisal!

Let me first say that I have never written a negative review before. I cannot believe that Mr. Thorburn is the same individual who received all of the high ratings that led me to select him off of this site. He came out quickly to do my appraisal. He collected his money that day (a Friday) and told me to expect the report around the middle of the following week. After the week passed, I text him the following Monday to make sure he had all of the information he needed. He text me: "I will send report in a little while. It is complete just need to check it and send". Two days passed and I called him in the morning to see the status. He text back that he couldn't talk. I text him later that afternoon, and he finally wrote back and told me that his measurements were vastly different than the public records and said that he needed to come back to my house to measure the outside again. I gave him permission to do so the following morning. Another two days passed without any contact from him, so I text again in the morning to see if he was able to come out to remeasure and if he had everything he needed. He did not respond. I called him later that afternoon and left a message, to which he finally called back and said he got what he needed, that it was all "up in his head", and that I would have the report late the next day. Two more days went by until I had to contact him again. Once I received the report, I saw the value of my home was FAR different than what other estimates had, and I noticed it was because of a number of inaccuracies in his report, most notably the square footage being off by over 600 square feet. I contacted him to let him know his errors, and he said he'd work to fix things the next day. It was only after texting him multiple times over the next few days and having to contact his colleague, Anna (who was very sweet and competent), that I FINALLY received a fair and correct report. This was two and a half weeks later than he originally quoted me. Mr. Thorburn not only provided false information in his first statement that his report was complete, but he also failed to get an accurate measurement of my house twice. His blatant dishonesty, lack of communication, and failure to do the basic components of his job were terribly unprofessional. He made no apologies for his multiple mistakes and horrible service. He is lucky to have Anna working with him. I would never recommend him as an appraiser.

He helped my clients within the next day.