Anthony & Sylvan Pools

I would recommend Anthony and Sylvan, but the whole experience was not a great one. There were some major communication difficulties.

This is the third pool that I have had built over the years. The others were good to moderate fiasco. Anthony and Sylvan have been an extremely pleasant exception. Very timely, very communicative, and dedicated to getting the project done in a timely fashion.

Stay away from A&S like the plague! Dont let their fancy sales pitch sucker you in! They have little to no communication with you during the project. On the rare occasion you do hear something about scheduling it is a lie and when you question them on it they lie again. These people have been a total nightmare. Do an internet search on them and you will find horror story after horror story about not only their poor communication but also poor workmanship requiring extensive repairs within only a few years. Buyers beware!

The salesman's explanation & the plans provided were not the same, resulting in a pool that does not look as expected. Construction has been slower than promised. Scheduled work is usually a day or two later than promised. Rarely able to reach ofc contact. Engineer is good about returning phone calls & professional when doing so. Workers left a mess everywhere. Cleanup still was a joke. Patio damaged & not repaired. Workmanship on the tile, grout, turn-down part of decking and the plaster is substandard. Plaster on seats and stairs falling off. No manuals delivered. Two months after completion, problems still not resolved.

On time and on budget! Extremely courteous and helpful, however I had to initiate most of the communication. Project Manager did not make updates to me and frequently was unavailiable to immediately come to the job site to alleviate my concerns. Most problems were resolved within 2 days but it was very frustrating to wait for answers for 48 hours. This is a very good company and I would hire them again.