AMERICAN KNIGHTS MOVING & STORAGE, INC.

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18 Years In Business

Company Details

  • Verified Licenses
  • Bilingual

Contact

5824 Waltrip Street
Houston, TX 77087
http://www.americanknightsmoving.com

Hours

  • Mon: 8:00 AM - 5:00 PM
  • Tue: 8:00 AM - 5:00 PM
  • Wed: 8:00 AM - 5:00 PM
  • Thu: 8:00 AM - 5:00 PM
  • Fri: 8:00 AM - 5:00 PM
  • Sat: 8:00 AM - 12:00 PM
  • Sun: Closed
View All Details & Credentials

Achievements

Service Details

  • Residential Work

Areas of Expertise

  • Professional Moving Service
  • Texas Local Moves
  • Long Distance (Nationwide) moves
  • Full Packing and Moving Service
  • White Glove VIP Moving Service
View All Offerings and Cities Served

Cost Information

  • Free Estimates
  • Trip Charge May Apply
  • Credit Cards Accepted

Ratings

4.3
178 Verified Reviews
  • 5
    139
  • 4
    12
  • 3
    6
  • 2
    2
  • 1
    19
Showing 1-10 of 178 results
4.5 Wendy C. Cabot, AR
11/16/2024

Office staff (Jennifer) was very professional, patient with my many questions and easily contacted by email, text or phone call. Moving team (Lazaro) was very knowledgeable, experienced, intent on making sure everything was handled properly and very attentive to detail with re-doing the contract and pricing due to unforeseen changes we decided to make. I have not yet contacted them for delivery, but I have no doubt that this phase will go just as smoothly. Definitely would recommend American Knights Moving & Storage, Inc.

0.50 Rudy A. Grand Junction, CO
11/12/2024

This company scammed me out of my deposit by demanding a waiver the day of pickup when they show up after you sign the deposit waiver meaning you lose the deposit they came up with a ton of out of contract bizarre charges I never saw before In a moving company. I've move to Alaska to Hawaii to many other states and shipped vehicles but never encountered an outright scam like this reporting to bbb DO NOT HIRE THEM THEY WILL SCAM YOU also at drop off by charging a 500 dollar shuttle fee.

0.50 Michel R. Sacramento, CA
9/6/2024

I am disappointed. I inherited a midcentury modern couch and a Haywood Wakefield bedroom set from my parents, which is very special to me. It was their first furniture set, bought in 1956. I needed to move them from Louisiana to California. My sister recommended American Knights Moving (AKM). Unfortunately, I did not do much research. Their website said they were not a broker and owned a truck fleet. Their pictures on Google showed two men in AKM shirts carrying a mattress into an AKM truck via a ramp. If I had done the research, I would have discovered that AKM earned an F rating from the Better Business Bureau. With a consumer alert because they require any negative reviews to be removed before they pay a claim. If I had done the research, I would have discovered that many claims, including deceptive business practices, had been filed with the Federal Motor Carrier Safety Administration against AKM. The pickup went flawlessly. Four movers showed up, expertly wrapping and protecting the furniture. They then loaded it into an American Knights' truck without a hitch. The problem began at the delivery. The furniture had to be moved to the basement via a set of stairs with a 90-degree turn through an entryway with a ceiling height of only 6 feet 9 inches. By the way, the couch is almost 9 feet long, and the dresser, I would guess, weighs over 300 lbs. An 18-wheeler from a moving company other than AKM showed up for delivery. There was only one person in the truck, the driver. I asked him where his help was. He said he was alone. I could not believe that American Knights would send someone alone for delivery when four movers were sent for pickup. After some back-and-forth conversation about the delivery, I figured I did not have much choice. I gave him the money. He then opened the truck door. I could see that the dresser had no protection on. What had happened to all the blankets that were wrapped and taped nicely around it? I asked the driver about this. He said he had to unwrap the dresser and take the drawers out because it was too heavy to load by himself. The dresser had been damaged, scratched on top and one side. The damage was not caused by an accident while the mover was careful, but by negligence, moving it unprotected and leaving it unprotected. I said, "Don't they give you help?" He said that he has to do deliveries alone. He halfway wrapped the dresser back up, threw some folded packing blankets on the ground in front of the trailer door opening, and pushed the dresser to the edge. I said, Hey, what are you doing It looked to me like he was preparing to drop the dresser onto the packing blankets, about a four-foot drop. Where is the ramp like in the pictures? I thought. He looked at me and said nothing. I said, I am not going to let you drop that thing down. You will destroy it. He said, Dont worry, I got it. At that moment, I was in a panic. I felt as though the drivers only goal was to get the furniture down in the basement, no matter what its condition was in the end, if it was delivered as a pile of sticks, job done. I ran over to the truck, put my hand on the dresser, and said, I will help you lower this thing.I did. I helped him move all the furniture, ensuring each piece stayed safe. I helped him move the couch, which was a struggle for the two of us. In the end, a piece of custom-cut glass for the night stand was missing, the dresser was damaged, and the dolly damaged one of the steps to the basement. I feel like I got baited with a white glove professional moving company, then switched to a one-man show. I asked for a partial refund of the delivery. They refused because the driver said he did not need help, but AKM wrote the driver up because he should have had help. They offered me $100 for the steps and around $180 for the dresser. I have an estimate to ...

4.5 Albert H. Houston, TX
8/27/2024

They were very professional. They did a good job of moving my furniture.

5.0 Ayala F. Fort Lauderdale, FL
6/26/2024

I wanna think Kobi the owner of the company for an amazing service and great staff that made all my packing and moving, smooth, easy and pleasant. I donâ  t know how I wouldâ  ve done that without them, they took care of everything with white gloves and care, itâ  s not that every day you find a loyal company that can handle all your personal items like if it was theirs, thank you so much for being there for me and providing such an amazing service

3.0 Penny T. Austin, TX
12/4/2023

We loaded the day of an ice storm, aided by flashlight and cell phone lights (no electricity) because the company would not reschedule. They also refused to put the driver and crew in a hotel overnight, requiring them to continue to work in the dark and then make the return drive from Austin to Houston in the ice storm and ridiculously high risk conditions. As a result, we packed and loaded what we could, but everything marked to pack and move actually made it in the truck. The crew was wonderful. However, I ?m still angry. Sadly, I would NEVER hire the company again. I had to prepay; they moved only 80% of what was to be moved; and customer service did not return my calls: 1) request for an adjustment; and 2) three items missing at delivery. So, bottom line?., Our move remains incomplete. I am in WY; my husband remains in TX. We still have packed boxes and misc. possessions needing to be moved to WY.

5.0 Wintress O. Katy, TX
11/2/2023

Awesome!! They went above and beyond to help my parents with their move, even though there were some extra challenges due to their age. Thank you!!

Response from Company:

Thank you, Wintress O.! We appreciate your kind words. It was our pleasure to go the extra mile for your parents during their out-of-state move. Our team takes pride in overcoming challenges and ensuring a smooth relocation. Your gratitude means a lot to us. Wishing your parents safe and happy travels!

3.5 Baris Y. San Antonio, TX
10/19/2023

It took 45 days to move San Antonio TX to Port Orchard WA

Response from Company:

Hello Baris . Thank you for sharing your feedback, Baris. We greatly appreciate your review and the opportunity to address your concerns regarding your move from San Antonio, TX, to Port Orchard, WA. We understand that waiting for your belongings can be a challenging experience, and we'd like to provide some clarity on the situation. As per your contract with American Knights Moving, you opted for a consolidated move with a flexible delivery window of up to 30 business days. We're pleased to note that the delivery was completed exactly on the 30th business day, in line with our contractual agreement. We do recognize that the extended waiting period may not have been ideal for you. To acknowledge this, we offered a $275 discount for the shuttle service, in addition to a further discount of $207.09. In total, American Knights Moving provided you with a compensation of $482.09 in good faith, even though no contractual violations occurred on our part. We apologize for any inconvenience you may have experienced due to the waiting time. It's worth noting that, had you chosen a direct move, your items would have been delivered within 3 to 5 business days from the initial readiness date you provided. We understand that customer preferences vary, and we aim to provide flexible options to accommodate those needs. We are thrilled to hear that you rated our professionalism and pricing highly. Your satisfaction is of paramount importance to us, and we believe we made every effort to ensure your move went as smoothly as possible. We kindly invite you to reconsider your rating based on the overall service provided and the compensation provided. If you have any additional concerns or require further assistance, please do not hesitate to reach out directly to our support team at [email protected]. Your business is highly valued, and we remain committed to ensuring a positive moving experience for all our customers. Thank you for choosing American Knights Moving.

1.0 Rick R. Plano, TX
10/16/2023

There is not enough space here to insert my complete review, however, using American Knights was a terrible experience which forced us to spend more than two weeks in hotels wasting money and wondering of the whereabouts of all of my family belongings and if we would get them back. It was a very traumatic experience due to the movers. I will never again employ American Knights and I suggest that no one else does either!

5.0 Alexis A. Houston, TX
10/6/2023

Quick to fix issues

Response from Company:

Thank you, Alexis A., for choosing American Knights Moving. We're committed to swift issue resolution.

Photos

AMERICAN KNIGHTS MOVING & STORAGE, INC.
4
TEXAS LOCAL MOVE
3
LONG DISTANCE MOVES
5
Our Fleet
4
Happy Customers

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