All My Sons Moving & Storage

Charged me for almost a full extra hour and had to reach out multiple times for a reimbursement

The real fun began the day of the move where I started receiving calls at 6:30 AM which woke me out of a dead sleep. I didn't recognize the number and never really pick up the phone if I don't so I let it go to voicemail and went back to sleep. I received numerous calls and emails which threatened that if I did not call them the move would be cancelled after that. At 8:30 AM I spoke to one of the movers who called me by the wrong name and told me I was late and the move was supposed to start a half hour ago. I told him that the move was not supposed to start before 11 AM. After battling with them for a while they agreed to start the move at 11 AM. They showed up at that time and the move began, 2 of the 3 guys were great, very friendly and did almost all of the work, so I tipped them and bought them food. 1 of the guys, the one who couldn't get my name right was in charge to some degree but mostly sat in the truck. When moving in items to my new place, he was alone in the truck, and broke 2 of 3 expensive framed sports jerseys I have. No one really knows how this would of happened, and to say the very least, this occurred under suspicious circumstances. I have no doubt he did this on purpose but will digress and stick to the facts. After breaking my personal goods, the one who broke them told me they would call me the next day and discuss paying for them. They told me for sure that my items would be covered. After the move was complete, I went to pay, in which as predicted by this point, was for full normal hourly moving ($159 vs. $129 I was quoted). I told them that was incorrect, they said unless I had proof that was the price. Fortunately I saved the quote and after more eyerolls and delay they did honor the $129 but this obviously shouldn't of even been an issue. The following day, of course, I received no call regarding my broken frames from the company. I called them later in the day was put on hold for an unusually long amount of time. Talked to an individual who mailed me the insurance forms for my claim. The claim forms were ridiculous, in small print and 4 pages long and also required to be notarized. I went out and got a quote from a company regarding the framed jerseys, it was going to cost anywhere from $350-$450 for each to have them fixed. I requested an even $800 to fix the jerseys on the form and had it notarized. Keep in mind, to complete the forms and all it required it took me 3-4 hours minimum. I emailed all requested evidence regarding the claim request including pictures, quote, statement and notarized document. Approximately 2 weeks later I received a response. It essentially stated that they only cover damage of $.60 per pound/article. Therefore they offered me $125 total for my troubles as well as another signed statement by me stating I would not discuss my horrible experience with this ridiculous and terrible company to which I'm obviously not agreeing to. Why would they have you do all this work and not just te

Efficient , friendly, took care to wrap everything

I can not recommend this company for a move. While easy to schedule, I was lied to about when service would be provided. I was told multiple times that my move would happen in the morning, as the second move of the day, following a one-item move very close to me. Day of move, I had to cal multiple times over the course of many hours to finally get an estimate of ?maybe 3:30 for the movers to arrive.? At 3:45 I threatened to find a different company and at that time the driver finally reached out to me. Prices were also not truthfully reflected upfront and I was charged nearly 80% more than quoted over the phone when scheduling. Finally, the movers dragged my king mattress across he ground, ripping the protective bag and smearing dirt and mud down the side. I now have to deal with their claims process.

Charges far exceeded the estimate even with the approved changes.

Some nicks in my walls. A bit pricey

Hands down the best, smoothest move I have ever made (and I'm ex-military). Professional, smooth moving, friendly guys. Not a scratch on anything. Cannot over-recommend these guys.

Amateur-- unorganized-- overpriced-- I feel ripped off-- I was ripped off.