All My Sons Moving & Storage

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Lied about service. Wasted my time

Did a good job, but confusion over the charge for the job. Was finally resolved.

Movers dragged their feet, took four plus hours to complete a 1 bedroom apartment move 10 miles away when everything was already packed. I was estimated two hours by the sales representative. I even tried to speed things up by carrying some of the boxes myself. A simple move cost me a lot more than what I budgeted.

Quote/estimate was widely inaccurate. So I had issues from the point of confirmation. Tom called me and was arrogant and condescending so I could not speak to him and Jeremy had to call me back. Thought that we had reached a good arrangement and understanding. Day of move - truck breaks down before they head to my place. They finally get it running and are told to go ahead and use this truck. They should have absolutely used a different truck or something. The 4 gentleman sent out were great! They worked hard. One Had an issue with a drill so he took much longer to disassemble my bed than should have. My dad had to show him how to take the drill bit out. Truck is fully loaded and the truck wouldnâ t start. Over 2 hours before a tech came out to get it running again. My time wasted, I could have gotten other stuff done. The guys time just sitting. (I wasnâ t charged for this time - NOR SHOULD I HAVE BEEN. But they say â we didnâ t charge you for that timeâ as if they did me a favor.). Once we arrive at my storage destination. They want me to settle up the bill. ALMOST DOUBLE what I was quoted or expedited even adding in a cushion for packing materials that would be used (mirror cartons, shrink wrap, tape). Finally spoke to the manager, Jeremy who said he would take care of me. Brought it down some. But not nearly enough. And when I really process the conversation he didnâ t care one bit that I was unsatisfied and frustrated. I was hoping to use the same company for my long distance move in a couple months but I will absolutely NOT be using All My Sons. EVER. Hidden costs. Inaccurate estimates. I just had this same move done a year ago (actually house to house instead of to a storage unit and it took a lot less time and cost A LOT less money). I should have just the same company. But I was hopeful. I should have listened to my gut after the first bad experience at confirmation.

Moved piano with no problems

I do not recommend this company at all. The office staff were very friendly and professional. However, on the day of the move not only was my service rescheduled to later that day, to an undetermined time, but they changed the crew from 2 to 3 men as this was the only team available AND they increased my hourly rate. The day ended with me spending nearly $300 over their projected cost! I have to make another move shortly, but I will NOT use AMS again.

I had a very bad experience with this moving company. It ended up costing over twice as much as quoted, the furniture was not all unwrapped, many of the boxes were left outside on the porch, and I never received an email with the recept. When I unwrapped my leather loveseat the back was broken. The manager did not send me the insurance email.

They worked hard and packed all of my belongings with care. I was blown away by the final invoice. I was charge $274 fuel surcharge when I didn't even use their truck. Then overcharged for labor hours. The estimate was nearly double what I expected.