"Mr. Self and his apprentice were an absolute pleasure to work with. They came in, inspected the work areas, and made sure I understood exactly what I needed. They even repaired another issue I was having while they were there!"

LEE J. in February 2017

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4.6(185 Verified Ratings)

Memphis, TN·

Conway Services

Furnace or Heat Pump Installation, repair, or emergency service, General service, ac repair, and new installations or replacements, Water Heaters, Drain Cleaning, Leaky Faucets, Pipe Repairs , and 2 more

"What a terrible week! First the washing machine motor burned out then BOTH hot water heaters went out simultaneously. We thought it might be a problem with the gas connection.....but the gas company came out and inspected and said "no - gas is getting to the house - it's the units". Here it was, 1545 on a Friday afternoon, and I just KNEW we were out of luck trying to get a service call. Boy, was I WRONG! I called Conway and the VERY polite customer service rep listened to my explanation of what was wrong and asked if it was okay for a service man to be at my home within the hour. Wow! Jeff showed up exactly 55 minutes later and inspected the systems. Unfortunately, it was as bad as we thought, and the repair cost just wasn't going to be worth it (both systems were 17 years old and were on their very last legs of life). Jeff very patiently and competently walked us through the spectrum of options and answered all of our (some dumb, I am sure) questions. Thank you Conway Services for hiring such wonderful, honest and integrity-filled service men. We are now the proud owners of two new, warrantied hot water heaters."

Patti H. in June 2021

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