Window World of Tampa

Completed over a year ago and held back flood waters from Helene.

They come and put windows and doors in my house. The windows and doors did not pass inspection because I took the trim off the windows and doors and found out all the stuff they were hiding. As of right now my house is worse now then before. Stay away from this company they are not Knowledgeable on windows or doors. You should see my house the inspector was shocked . This is no way to run a business.

They did a great job!

Terrible from length of time to get the windows installed and still trying to get the Numerous Factory Defects in Numerous Windows replaced. Terrible Company

The door is fine. It was an exterior door and it cost me $3800 total which I think is expensive. Window world’s customer service is not good. They called me to reschedule an inspection, which I did. Then on the day of the inspection they sent out a guy to come fix my door, saying that I had missed the inspection. If I missed the inspection, why would someone need to come fix anything? Wouldn’t I just need to reschedule the inspection? When I called in I was angry that I took a day off work for nothing. The woman I spoke to said all she could do was read the notes. I missed a day of work due Window World’s incompetence, and the all woman on the phone could do was tell me that she could only read her inaccurate notes. They could try listening to the customer, that might be good. I will just use another company in the future.

Great job, met all expectations.

It went smoothly. No issues

All went well. The only improvement I recommend is for the installers to make sure they add more foam around every window to provide best long term insulation (without the need for the homeowner to observe or correct). Very happy with everything else.

Disappointing. First; this was not my first experience with Window World. Approx four years ago, they replaced all the windows (16) and one sliding door at our home. The job went perfectly from purchase order to final installation and inspection. That being said: The order for the new doors and their installation was completed on July 17, 2017. I was told it would take approximately 8 weeks to manufacture and deliver the new doors. On October 13 installation of the new doors began about 9:30 AM. When I completed some chores and went to watch the job. By then the old doors and part of the casing were removed. I informed the Window World crew they had the wrong new doors. The ones they had were slider doors vice french doors. The crew leader disagreed with me. I obtained the original sales order and showed it to him (french doors). He made some phone calls and discovered that the incorrect doors were put on the truck at the depot, requiring he return to the depot to get the correct doors. The reinstalled the old doors and frame and departed. They returned and began the installation process again, this time with the correct doors. Installation was completed about 7:30 PM. It was a long day for all involved. Before the installation team departed they informed me that once the County Building Inspection was complete, window world would to the final cosmetic work. The door was inspected and the finish work team of two did their final cosmetic work except: The interior case around the glass needed plugs installed (to hide screws) before the job was done and there were only about half and many plugs available as that is what was delivered with the door. I was told the plugs would be ordered and they would return to install them. This was on November 20. Since then I have been told that obtaining the missing plastic plugs is being investigated. That was until just before Christmas. Since then I had been unable to receive any response from the Window World Tampa Bay installation supervisor or from his boss. I have tried numerous emails and phone calls. The only communication I received from Window World was on December 22 when their accounting department called requesting final payment. In my foolishness, and because I had such a wonder experience with the company in the past, I went ahead a paid the amount due, think this communication problem would be solved, the plugs installed and I would be able to paint the doors. It seems to me it's like dealing with two different companies. My last try was this morning emailing and phoning both the installation supervisor and his supervisor with no reply.

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