- Residential Work
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Learn about our screening process87% Recommended
24 Years In Business
Company Details
Contact
2555 Lord Baltimore Drive, Suites K-LBaltimore, MD 21244 https://www.universalwindowsdirect.com/baltimore
Hours
- Mon: 8:00 AM - 9:00 PM
- Tue: 8:00 AM - 9:00 PM
- Wed: 8:00 AM - 9:00 PM
- Thu: 8:00 AM - 9:00 PM
- Fri: 8:00 AM - 9:00 PM
- Sat: 9:00 AM - 5:00 PM
- Sun: 11:00 AM - 5:00 PM
View All Details & Credentials
Service Details
Areas of Expertise
- New Windows
- Window Installation
View All Offerings and Cities Served
Cost Information
- Free Estimates
- Warranty Offered
- Credit Cards Accepted
Reviews
Write a Review
Showing 41-50 of 50 results
5.0
Lorrie T.
Mansfield, OH
2/18/2021
Ryan and David were extremely professional with the installation of our new windows. Our home was built in 1950 and we still had the original windows, including a huge picture window. They took much care in keeping the mess of taking out the old windows, even when needing to use a saw for the picture window, at a minimum. We also were having both our screen doors replaced with new storm doors. During the process of installing the windows they realized that the storm doors were not on the truck. They could have asked to schedule another day for the installation of the doors, but instead David drove the hour and half back to their warehouse to get the doors and then back again while Ryan and his helper continued with the windows. During the installation of the doors, Ryan realized that the doors were not the correct sizes. They were not measured properly by the employee that had came to our home to take the measurements prior to the windows and doors being made. They were able to make adjustments for the front storm door, but were not able to install the side door. They apologized several times for not being able to install the second door even though it wasnâ t any fault of their own. He assured me that he would have someone contact me to correct the problem with the second door. As Ryan and David were finishing up with the job Megan, with customer service, contacted me to make sure we were satisfied with the work that had been done. I explained to her about the door and she too apologized and said that someone would call to correct the problem. I have been extremely happy with Universal Windows Direct. Even though their was an issue with the door measurements, everyone we have dealt with have been very professional and have went above and beyond to insure weâ ve had a great experience. I would recommend Universal Windows Direct to everyone that is wanting new windows and/or doors. We have been considering new siding on our home. If we decide to get new siding, we will be contacting Universal Windows Direct for that project as well.
Response from Company:
Hi, Lorrie. We appreciate the kind words and are glad we could provide you with a positive experience! Thank you for trusting us with your home improvement project! - MS.
5.0
Abigaile D.
Avon, OH
2/17/2021
Professional installers. Efficient and kind.
Response from Company:
Hi, Abigaile. Your feedback is highly appreciated. Thank you for the review! - MS.
4.0
Larry D.
Ravenna, OH
1/5/2021
Did fine work. I only rated low in customer service because installer entered and stayed in the entire time in the house without wearing a mask. i had one on so thought he might take the hint. My wife and i are over 72 and she is diabetic so we are at risk for covid . It might behoove them to wear a mask so customers feel safer. Otherwise he was prompt, polite and did a good job.
Response from Company:
Hi, Larry. Thanks for taking the time to share your experience. We truly appreciate it! Our sincere apologies that our installer did not wear a mask in your home. We will be sure to address this internally. Please don't hesitate to reach out if you need anything! - MS
0.50
Teddy W.
Cleveland, OH
11/24/2020
Still waiting for work to begin of window remodel and siding instalation. Job has been pending since AUGUST
5.0
Bill B.
Montville, OH
11/13/2020
The installation went great, no mess and they cleaned up when finished. Installed 14 windows. Had 1 window cracked upon installation , I don't know why but this one took 2 months to replace seemed excessive on the length of time it took. But now that they are installed seem to be good..
Response from Company:
Hi Bill, we are so happy to hear that the install went well. Due to COVID-19, our manufacturing facility was mandated to operate at half-capacity, so production times increased and we also were dealing with a national glass shortage. We do apologize for the delays in getting your project completed. Please don't hesitate to reach out if you need anything. - MS
5.0
Ken R.
North Ridgeville, OH
11/9/2020
Friendly
Response from Company:
Hi Ken! Thank you for the positive feedback and 5-star review. Please don't hesitate to reach out if you need anything. - MS
5.0
Mike H.
Cleveland, OH
6/21/2020
3.5
Tim S.
Dalton, OH
6/14/2020
They install the window but don't finish it unless you request it and then you are charged an additional fee per window.
5.0
Thomas R.
Chagrin Falls, OH
2/20/2020
They cleaned up so you wouldn t know they were there
5.0
Eddie W.
Bedford, OH
2/12/2020
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