USA Windows And Doors

Terrible company. NOT RECOMMENDED. Our home was built in Jan 2025, and we had windows/doors installed in Feb 2026. From the start, it was a mess. They missed the first appointment (9?11 am) with no notice and only called at 5 pm to cancel. After rescheduling, they showed up and handled everything carelessly?damaged blinds hardware and broke drywall removing the front door. Inspection day was another failure?they never scheduled it with the county, and no one told us. We waited for nothing again. After installation, screws were left exposed and molding was never installed. I sent photos?no fix. They pushed me to sign so they could get paid ($20K+), promising to finish later. I signed?they never came back. Customer service is terrible?no follow-ups, no accountability. DO NOT SIGN until 100% complete. Terrible company. NOT RECOMMENDED.

I couldn?t be more frustrated with a company and would advise you to avoid USA windows and doors! They are extremely deceitful. Let me start with day 1. Through a translator I was told my window and door installation would take two days. They started my project on March 10 and continued work through March 25. They failed the first inspection and as of now I?m waiting for a second inspection. I needed a translator because none of the six crew members I dealt with spoke English. It makes it very hard to ask questions about a major project being done to your home. They tell you they?ll handle everything with your HOA. On the first day they threw the old windows out the opening down 4 floor into a neighbors backyard breaking the glass. They stayed past the 5 pm HOA work deadline and never cleaned the walkway me and my neighbors use. All 3 of these things are against the HOA rules they were given by the property manager. Board members threatened to fine me. Horrible experience

Fantastic experience from start to finish! The installation team was punctual and tidy, and the quality of the windows is top-notch. The whole process was seamless and stress-free-highly recommend them to anyone looking for an upgrade

Outstanding team. They took the time to understand our complex needs and developed a strategy that delivered real value. Professional, knowledgeable, and highly effective

Great service ! I would recommend this company with full confidence. Process was smooth and they took care of everything they are clean they came on time can't be happier with my windows

We highly recommend USA Windows & Doors for their professionalism and product . Every individual from the sales person , project manager, installers, office staff from start to finish made it a stress free experience . We had several estimates and lots of research and ratings /reviews were very high . We made the right choice ! Thank you USA windows and doors, we are so happy with our new windows and 5 plus stars.

Everything went exactly as planned! USA affordable, professional, and outstanding overall. I 100% recommended! Thank you!

I received a fair estimate from this company in March 2021 for new impact windows throughout the house. They quoted me for PGT windows. Initial estimate was 16 weeks to receive windows. At 16 weeks, I was informed it would be another 16 weeks before getting windows. On multiple occasions during this second 16 week period I was notified via email that my windows would arrive early. They never did... without explanation. At 36 weeks, after hearing nothing, I called the company concerned. I was not told why they didn't have the windows. Over the next month I called several times with no indication of when/if I would ever see the windows I ordered. After threatening to cancel my order and/or seek legal representation I was told they would get a new delivery estimate on the windows from the manufacturer. After a week or so, I was told January 19th, 2022. Sometime around the 22nd, after hearing nothing, I called USA and was told that they should arrive today. I get a call that evening that they have arrived but are missing one window. However, they say the installers can come the next day to install what they have. Great! The next morning, the installers arrive, no one speaks English but I didn't think this would be an issue(it was). They proceed to install the windows in the master bedroom incorrectly (the right window should be in left opening and vice versa), the handles on all but one casement window were broken or incorrect, the inside caulking was sloppy, the windows were dirty, and they removed my old shutters but did not patch the stucco. After airing my grievances via google reviews, they sent Thomas(company employee) to evaluate the problems. Thomas was friendly and receptive and promised to get things right. However, when the workers returned to fix the issues they actually made things worse. In their return trip, they were to fix all the above issues and install the one remaining window. While they seemed to install the one window fine, they didn't address the other issues. They tried to fix half the casement window handles only to screw them up by installing the incorrect cranks. Nothing else was done. They were to return today to correct the issues and they did not show. No phone call. No email. No text message.

Great company, I got the windows doors with them Easy to work with them I will recommend this company to friends and co workers

We love our windows and doors, the process was fast and easy. Great product at an amazing price!