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Learn about our screening process81% Recommended
8 Years In Business
Company Details
- Bilingual
Hours
- Mon: 8:00 AM - 6:00 PM
- Tue: 8:00 AM - 6:00 PM
- Wed: 8:00 AM - 6:00 PM
- Thu: 8:00 AM - 6:00 PM
- Fri: 8:00 AM - 6:00 PM
- Sat: Closed
- Sun: Closed
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Achievements
Service Details
Areas of Expertise
- Commerical Pool Service Ava Upon Request
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Deals
Cost Information
- Free Estimates
- Credit Cards Accepted
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Reviews
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Showing 1-10 of 43 results
5.0
Cynthia S.
New Braunfels, TX
9/8/2023
I can't say enough good things about the pool service provided by Top to Bottom Pool Service. From the moment I first contacted them, I knew I was in good hands. Frank & his team are not only professional but also incredibly knowledgeable about all things pool-related. They consistently deliver exceptional service, ensuring that my pool is always sparkling clean and ready for use. What truly sets them apart is their attention to detail â they go above and beyond to make sure every aspect of my pool is in perfect condition. Additionally, the staff is friendly and always willing to answer my questions, making the whole experience stress-free. I highly recommend Top to Bottom Pool Service for anyone in need of top-notch pool service.
0.50
Michael K.
New Braunfels, TX
9/8/2023
I hired Frank to maintain our pool for our rental house. He let it turn into an algae swamp and then created every excuse why he could not provide results. We fired him and hired a different company, which we should have done to begin with, because our pool is now clean. He also refused to refund us.
Response from Company:
I appreciate your feedback, and I'm truly sorry to hear about your experience with our pool maintenance services. I would like to address some of the points mentioned in your review. From the first visit, I noticed that the water level in your pool was consistently low, which affected the filtration system's performance. I communicated this issue to you promptly, as maintaining the proper water level is essential for effective pool maintenance. Despite my recommendations, the water level continued to be low during subsequent visits. I understand your frustration, and I did take extra measures during my visits to mitigate the situation.
5.0
Constance E.
Schertz, TX
3/9/2023
Very dedicated to performing the job. Gets the job done.
5.0
Justin V.
Cibolo, TX
6/28/2021
This service is amazing! I highly recommend Frank to anyone. He’s been there for me. Very responsive helpful all the time. He will call or text back when I need something or have a problem with my pool. I can’t see how anyone would give them a negative review, he’s more than just a service. Frank cares about his customers and what he does. You can’t go wrong with Frank and Top to Bottom pool service.
5.0
David P.
San Antonio, TX
5/20/2021
Very prompt
5.0
Simon G.
San Antonio, TX
5/19/2021
Great customer service and bang for your buck! Frank is great in determining pool needs and taking care of them quickly! Very professional!
0.50
Jessica G.
Cibolo, TX
5/18/2021
Very unprofessional company. We paid over $600.00 in 2 months and absolutely no results. We have cameras in the backyard and Frank only spent a minimum of 5 minutes in our backyard each week. Consistently sending us invoices to pay and when we finally said we were not paying anymore until our pool was clear, his wife said she was no longer able to provide us service and would apply the remaining money for the month of May to the new invoice that they magically created for new service 2 months later so they didnt even finish out the month that we paid for. Dont waste your money!
Response from Company:
Hello Jessica G. We appreciate you taking the time to review us. We do have log records that get sent out via email after each service to your email, as well as ours, detailing everything that was done during the service, including pictures of before and after we were there. If you will look at the time stamps on the log records, they do in fact show that Frank and another one of our technicians were there for more than five minutes on multiple occasions. In reference to the amount that was paid, we were initially called out the property to assess a green-to-clean situation. We quoted the job at $350 plus tax to restore the pool. We were successful in this and we completed the job on April 6th. Immediately afterwards, we offered weekly maintenance but our offer was declined. We were called back to the residence on the 26th of April. We were asked to begin weekly services and notified that the pool had once again begun to turn green. We informed your husband that because weekly services were declined and the pool had begun to go green again, there would be an $80 plus tax start up fee due before services would begin. He agreed and we turned the pool blue once again. The next week, we issued the monthly bill for weekly services in May as discussed and this was paid without issue. I had sent many reminders for the start up fee and it was still not paid. Your husband got in contact with us and we went over everything again and he understood what the fee was for, but stated that he could not afford to pay it. We both agreed that a cancellation of services would be in everyone's best interests and since he could not afford to pay the start up fee, we would use the remaining paid balance to credit the start up fee and in turn we would not provide services for the last two weeks of May. He was happy with this and we parted ways amicably. We hope this clears up any confusion. Thank you.
2.0
Diana M.
San Antonio, TX
4/17/2021
Frank from Top to Bottom was not very knowledgeable about the workings of pool or equipment. He was nice enough and if you just want to have pool skimmed or vacuumed then they are fine. However, recently when the strong winds blew leaves in our pool, causing our Pentair Intelliflo pump to stop (does that automatically to prevent overheating), I was told I would have to call a plumber to SNAKE the drain! Most pool professionals know you either use WATER PRESSURE or COMPRESSED GAS for more difficult clogs. Neither was needed after calling Symbri and after clearing the valves, the pump worked beautifully.
Response from Company:
Hello Mrs. Diana M, We are sorry that you feel that way. I've been servicing pools for 6 years. I am also a certified pool and spa operator(CPO) by the National Swimming Pool Foundation. I am also certificated from Pentair and Hayward on pool equipment through the National Training & Education. The filter you had didn't have enough filtration per square foot to filter the amount of water in your pool and we recommended that you upgrade the filter size to maximize the appearance of the pool, especially since we are only there once a week. However, our request was denied and the filter was replaced with the same size filter by another pool company.
5.0
Gary W.
San Antonio, TX
12/19/2020
Owner clearly puts customer service at the top of his list. He kept me informed at every step and explained the steps we should adopted between his visits. Highly recommend this company.
5.0
Diane yvonne G.
San Antonio, TX
7/18/2020
Frank is very courteous and was prompt. He did an excellent job! I will add him to my contacts being that I ve had problems with other contractors not following through.
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