Sutter Filtration Systems

The communication, or lack thereof, is evident in the reviews; we had the same response. We contacted Carl after a neighbor suggested him. I had one phone conversation, and literally within an hour, my spouse comes home to be greeted by a different neighbor who tells my husband that he just found out that we are buying the filtration system! I had not even spoken to my spouse about it, but Carl or someone from his office thought it was okay to discuss our private conversation. I let that go. Then it took months to get his business license and insurance information. We live in an HOA, and I needed the approval to get this done. Then, when we finally got the documents, Carl and his tech dropped off all of the equipment on the side of my house near the AC units, which sat for Two Months after they told me the installation would be the next Wednesday morning. Then, when the tech finally did the installation, the guy had to dig through sand and rock, and he deposited all of the sand and rock IN our LANDSCAPING almost smothering the bushes. I had to remove all of it; otherwise, all of the hedges would have died (as confirmed by our landscaper). So, Carl could not respond in a timely fashion in any other interaction but showed up promptly about a week after the installation with the bill, for which we paid nearly $3,000 within a couple of days. Fast forward a few weeks, and three of our hedges start turning a red or bronze color they are dying because the tech directed a hose releasing who knows what into the landscaping. I call Carl to tell him, and he assures me he will stop by immediately. He never shows up. I call multiple times thereafter, but no one answers the phone. I text. Nothing. I emailed him on 1/30/23 with a dozen photos; he has not replied. Mind you, his office is a four-minute drive from our community. Nothing...... So now the HOA is asking us about the landscaping replacement. Why do we have to incur the time and expense to repair or replace landscaping that was killed as a result of his installation mistake? He is the owner of the business and should make this right. Stop by to see the issue and fix it. Reply to the email. Answer phone calls or texts. I would not recommend this company. Do your research first and look at the reviews and the dates of the reviews. This was our mistake we listened to one neighbor. They did not even leave us a guide to the system... Terrible business practices. Terrible customer service.

They responded promptly to our query and were significantly lower priced than others. They worked quickly, ordering the parts and installing the units within a week of our first meeting. They were professional, courteous and reasonable all around. I would highly recommend Sutter Filtration Systems and would definitely use them again.

They were more reasonably priced than others. They installed it quickly and efficiently. IT is working perfectly filtering out the smell and taste that was driving me crazy. I highly recommend them.

Responded to an emergency water problem within one hour and fixed problem.

Very knowledgable & professional

Great service. Great price.

Did exactly what we needed and very affordable. Also great to work with.

They did a great job and responded quickly

Excellent service and very knowable pro

Responded immediately, repairs were quick , very professional.