HomeAdvisor Screened & Approved
This service professional has passed the HomeAdvisor screening process.
Learn about our screening process97% Recommended
18 Years In Business
Company Details
Contact
530 Southlake Boulevard, Suite ANorth Chesterfield, VA 23235 http://royalcleaningservicesva.com
Hours
- Mon: 7:00 AM - 7:00 PM
- Tue: 7:00 AM - 7:00 PM
- Wed: 7:00 AM - 7:00 PM
- Thu: 7:00 AM - 7:00 PM
- Fri: 7:00 AM - 7:00 PM
- Sat: 7:00 AM - 2:00 PM
- Sun: —
View All Details & Credentials
Achievements
Service Details
Areas of Expertise
- Carpet Cleaning - Commercial and Residential
- Residential and Commercial Cleaning
- Hoarding and Decluttering Specialists
View All Offerings and Cities Served
Cost Information
- Free Estimates
Reviews
Write a Review
Showing 1-10 of 91 results
1.0
Burke C.
Richmond, VA
7/11/2025
Despite being marketed as a Deep Cleaning, the service was incomplete and unsatisfactory. The following tasks were poorly executed or entirely missed and not completed: Wiping the exterior of the refrigerator, dusting and polishing furniture, Cleaning window sills, emptying and cleaning trash cans, removing cobwebs behind doors mopping floors. After contacting the provider, they offered to return to address the issues. However, based on the substandard quality of their initial work, I have no confidence that a second attempt would meet expectations. I also do not have the time or inclination to instruct them on how to properly perform a deep cleaning, something a professional service should know how to do. I paid $350.00 at the time of service, as requested, and subsequently requested a refund due to the poor performance. I was informed that Royal Cleaning Services does not offer refunds, which I find unacceptable given the circumstances. This experience has been extremely frustrating,
Response from Company:
Mr. Clark, The cleaning crew was at your home 4 1/2 - 5 hours cleaning your home. I stopped by your home to ensure everything was going well. You were asked 3 times how was the cleaning going and you said great. Before the team left your home I personally asked you how did the cleaning look and you said "great!" You were sitting in the living room when the furniture was being dusted, and you were downstairs when the floors were being mopped. You went upstairs to check the level of service as well before the crew left your home. Not only was the trash removed from your home, one of the cleaners were kind enough to pull your large can into your garage. Our team members are cordial and always go above and beyond for our customers and clients. While the crew was at your home they also helped to put away your groceries, and added your laundry to your washer. You contacted our company several days after your cleaning was done and stated that you weren't satisifed with the cleaning. I offered several times to send a crew back out to correct any missed areas. You refused to have a crew come back to clean, and we never saw any proof of the missed areas. You also did not inform me of what is listed in your review during our conversation. I then discounted your service price. It is unbelievable that you went as far as to place a stop-payment on your check. It was very disappointing to send a crew to provide a service and you refuse to pay for their time and labor. In spite of what our team experienced with this situation, we always have and always will stand on be kind, be fair, be honest, be true, and all of these things will come back to you.
5.0
Theresa A.
Richmond, VA
12/8/2022
Did a great job.
5.0
Rhona C.
Glen Allen, VA
5/23/2019
4.5
Yvonne S.
Richmond, VA
1/27/2019
Did a great job in a few hours.
5.0
Jacqueline J.
Richmond, VA
10/28/2018
Highly professional! Top notch service! I felt like I walked into a brand new home. I'd hire them again and again!
4.0
James S.
Richmond, VA
8/18/2018
Good but did not clean porch which was agreed upon.
Response from Company:
Jim, I'm sorry that you feel that your porch wasn't cleaned the way that you wanted. Our crew cleaned your porch as we normally would for the price that was stated initially. Any additional cleaning was not agreed upon. Please give us a call so that we can discuss your cleaning needs further. I sincerely apologize for the misunderstanding.
5.0
Christine S.
Richmond, VA
8/10/2018
Did a good job.
5.0
Zina S.
Chester, VA
7/25/2018
Exact customer service. The quality of their work was excellent. I would recommend to my friends and family.
5.0
Joan W.
Richmond, VA
7/17/2018
Reasonable pricing. Outstanding service.
5.0
Bob H.
Ashland, VA
6/22/2018
They were here for a "one-time whole-house deep-cleaning," & they did a great job, & were very pleasant people, as well. I highly recommend Royal Cleaning Services, & hope to have them back again.
Photos
Find More Pros
HomeAdvisor allows Service Professionals to post information about themselves and their business on their profile. HomeAdvisor does not review or verify the information representations set forth in those profiles as they are self-reported by the Service Professional.
To find more licensing information for your state, visit our Licensing Requirements page. Note that some states require local or county level licensing and you should verify whether or not your pro is properly licensed.
