Re-Bath of Chicagoland

Quality of work was exceptional. We're very happy with the quality of materials used. On-site team was very professional and capable.

The two installers that worked on our project were professionals that did quality work to our liking. The price tag was high not having done any comparison prior to the contract. Overall very satisfied with the work performed.

OK, first, The installers were great! They were quick, respectful, on time, cleaned up after themselves (our bathroom was literally cleaner after the work was completed than before they started), and tolerated our two kittens "supervising" them the whole time. The sales process was... NOT great. We engaged Re-bath after the shower drain in our master bath failed, having been told by the guys at Lowes that it would take about two weeks. Within about two weeks, we did have an in-home appointment with a consultant. we learned then that the process would be somewhat slower than we expected. The consultant seemed like a pretty nice guy. But we did not feel great after our appointment (ok, that is cool, but we thought we would be choosing from Lowes inventory. Instead we chose from Re-baths limited inventory of surfaces). After more than hour of the hard sell, we settled on something we liked, at higher prices than we wanted, but by then we were desperate. The quoted wait time? 8-12 weeks. at 15 weeks (the consultant tried to convince me it had only been ten weeks. LOL), we received a call notifying us that the onyx we had chosen was out of stock and we had to choose something else during another in-home consultation. OK, $*** happens. we chose something new, Mercifully, within a week it had arrived. The installer, Colin, was GREAT, as I mentioned above. I work from home, so I was able to notice what was carried in to be installed. The shower walls are basically flexible sheet vinyl. The samples we had been shown were solid, so I was pretty surprised at this, and I am skeptical it will hold up well. Overall, the new shower looks terrific. But I think we would have been happier, with faster completion, if we had simply hired a contractor to redo the bathroom. My partner and I both feel we chose re-bath out of pre-holiday stress (we discovered the previous shower had failed on the eve of Thanksgiving. Ugh!) and a need to make the easiest choice. We're happy with the result - it is visually lovely. But except for the installation, the process was pretty miserable. Time from the initial consultation to completed installation was 18 weeks, maybe from post-covid supply chain snafus, or maybe re-Bath just has not learned to promise less and deliver more. We would not use Re-bath again.

The work has not held up. My husband had to re caulk the bathroom, the walls were cut short and they hide it my putting large amounts of caulk between the shortness of the walls and the shower pan. Furthermore, they failed to provide a detailed contract, pretended to forget an iPad, and simply put numbers into a phone. Unfortunately, once we realized there was not an official contract, the three days had expired. I would not recommend them because we have had to fix/redo their work consistently. What my husband did looks 100% more professional than the work they did.

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They arrived on time workers very polite. Explained what they were going to do. when it was time to put on the grab bars they asked me where i wanted them . cleaned up nicely

Wonderful attention to detail, very professional, clean workspace daily - great experience overall!

Kevin and Daniel were very professional, always on time and answered all of my many questions and concern. When unexpected issue arrived, Daniel came during a horrible snowstorm and helped to resolve the issue. Although a few changes to our original design had to be made they tried their best to best it right.

Great experience! Bathroom took longer than originally thought but they completed things that werenâ t foreseen. Quality of work was excellent.

Overall my husband and I are extremely happy with the way our master bathroom remodel turned out. Aside from some lack of communication from the contractor and a few small things being missed or done in rush at first, everything turned out great in the end. Fantastic customer service. Would definitely recommend this company.