PureDefense Pest Solutions, Inc.

Brett, was very professional. He arrived on time, explained everything that he was doing. Brett was very knowledgeable and answered all of my questions.

Very thorough with the work and professional.

I used Pure Defense to get rid of some rats that were in my apartment units. The cost was $1700 plus an additional $150 for quarterly inspection/maintenance. Once the issue with the rats was resolved, I was encouraged by the staff to do a cleanup of the droppings which was going to be an additional charge. The guy (Jeff) said that the droppings were pretty bad and they needed to be cleaned because it could be a hazard to my tenants. He showed me a few pictures and so I agreed to get a quote for the cleanup. I was informed by Jeff that I needed to have his manager come out to give me a quote of how much additional the cleanup would cost. I was not thrilled about having to pay any additional money because I felt like what I had already paid should have been sufficient for cleaning up droppings. But I met with a guy (Donny) who said he was a manager and he gave me a quote, he checked the areas and also advised that he would recommend a cleanup of the droppings. I agreed to pay the additional amount, signed the agreement which spelled out the job that they were supposed to do. However, when it was time for them to complete the work, I kept getting the run around from the staff. Jeff came out to start the job and he said that he needed more equipment and materials and the job was taking longer than he expected so he needed to reschedule. Over a week had passed before I had heard back from anyone and so I reached out to them (Donny and Jeff) to schedule the appointment. An appointment was finally scheduled by Jeff and then he tells that he is checking with upper management because he wanted to make sure that he did the job properly (mind you he had over a week to check with upper management about the job). I continued to reach out a couple of more times to Donny and Jeff get an appointment and I felt like I kept getting excuses about why they couldn't complete the job, someone from the office should be calling me, or they had to talk to upper management, etc. The appointment was finally rescheduled and another guy (Brett) called and said that he was sent out to only do 1/4 of the work that was agreed on and written in the contract. He said that the other two guys (Donny and Jeff) misspoke about how much clean up needed to happen (but both of the other two guys (Donny and Jeff) had physically been there and saw the mess and advised that it needed to be cleaned) and thus he only needed to do one of the three units that were supposed to be done. He hadn't been the main guy that was coming out on a consistent basis but he talked to me as if he was coming out regularly and he knew what the situation was. Brett said that he was also a manager and he has been doing this for over 12 years (however he had not been to my property in a few weeks so he was not aware of the condition of what needed to be cleaned). He was adamant that he was only doing to do the one area in the one unit and that was all (not all of the units that I signed an agreement for). I was extremely frustrated because I had been dealing with this rat issue for a couple of months and I was ready to get it done and move on. I spoke to manager Donny who came out initially and all he did was apologize and said that he would not charge me for the additional clean up. There was no one trying to make this situation right or resolve my issue or fix their wrongdoing. I don't feel like it was handled appropriately especially for someone who has paid them nearly $2000.

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Donnie was very helpful and thorough and answered all of my questions! He explained in great detail how it worked and I was very happy with the customer service!

Great experience working with Brady. He let me know a out a couple of issues that needed attention and worked with me to develop a plan to address them. I would highly recommend this company.

PureDefense contact me next day that says a lot about their company. Customer service great. Price could use some adjustment.

Donnie was awesome along with his team to make sure we didnt miss anything and did all I asked for. So was his team and inside customer service

Donny was great! Knowledgeable, courteous, and thorough. Would definitely recommend this company.