- Residential Work
- Commercial Work
HomeAdvisor Screened & Approved
This service professional has passed the HomeAdvisor screening process.
Learn about our screening process97% Recommended
7 Years In Business
Company Details
- Bilingual
Hours
- Mon: 8:00 AM - 5:00 PM
- Tue: 8:00 AM - 5:00 PM
- Wed: 8:00 AM - 5:00 PM
- Thu: 8:00 AM - 5:00 PM
- Fri: 8:00 AM - 5:00 PM
- Sat: Closed
- Sun: Closed
View All Details & Credentials
Achievements
Service Details
Areas of Expertise
- Pool Maintenance
- Pool Remodeling
- Pool equipment repair
View All Offerings and Cities Served
Cost Information
- Free Estimates
- Credit Cards Accepted
Reviews
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Showing 1-10 of 129 results
5.0
Melissa W.
Frisco, TX
10/27/2025
n/a
1.0
Alysia Z.
Hurst, TX
8/30/2025
I hired Rio to service our pool, and while things started well, communication and consistency quickly declined. At the beginning, we agreed that service would be on the same day and time each week, and that I?d receive a text before arrival since I have three large dogs with access to the yard. Initially, this was followed, and there were no issues. However, after a few weeks the technician entered my yard unannounced, which startled both my dogs and my husband. Despite having previously discussed this, no heads-up was given. Following that, the technician stopped coming, and the owner began servicing the pool instead. He informed us about a pump issue and quoted $800 to replace it; my husband was able to replace it the next day for half the cost. I notified Rio that the pump was fixed. From then on, service was inconsistent. Instead of the agreed-upon day and time, I would receive texts only 15?20 minutes before arrival. While inconvenient, I adjusted since I worked from home.
Response from Company:
Thank you for your feedback ? I truly appreciate you taking the time to share your experience. I?m very sorry for the inconsistency and especially for entering your yard without notice. I completely understand how important it is to keep your dogs safe and avoid any surprises, and we should have followed the agreed communication every time. You?re also right about the scheduling ? we aim to be consistent with service days and provide proper notice, and we clearly fell short here. That?s on us, and I take full responsibility. Regarding the pump, our intention is always to provide a professional recommendation with warranty-backed parts and installation, but I respect that you were able to resolve it yourself. We are currently improving our scheduling and communication system to make sure every customer receives consistent service and proper notifications before arrival. I?d really appreciate the opportunity to make this right for you. If you?re open to it, please reach out to me directly, and I?ll personally ensure your service is handled exactly as expected going forward. Thank you again for your honesty ? it helps us improve. ? Rio Pool Service
5.0
Janet L.
Fort Worth, TX
6/26/2025
So very happy with this excellent company!! Paulo went above and beyond! Honest reliable and straight talking! After years of dealing with the pool after my husband's death I now feel that I can relax knowing my pool will be kept in sparkling condition. I would give a 10 star rating if I could MASSIVE THANK YOU.
5.0
Gary K.
Bedford, TX
6/26/2025
The pool looks the best it’s ever been.
5.0
Sherry S.
Arlington, TX
6/26/2025
Paulo, the owner of Rio Pools, is professional, prompt, fair, honest, and knowledgeable! He did what he said he would do, and my pool is repaired and sparkling clean! I am happy with his quality and service!
5.0
Anne P.
Roanoke, TX
3/31/2024
The service and quality were excellent!
5.0
B N.
Grapevine, TX
9/29/2023
Excellent service! Always professional and responsive. Provides quality work. He consistently shows up on time and he is a joy to work with. I highly recommend Paulo.
5.0
Larry M.
Roanoke, TX
9/26/2023
ALWAYS ON TIME FOR OUR POOL MAINTENANCE! GREAT COMMUNICATION:)
5.0
Elaine C.
Euless, TX
9/24/2023
So happy with their work
5.0
Yasir J.
Southlake, TX
9/18/2023
Paulo is a great professional and readily available. He is very informative and very reasonable when it comes to pricing. I 100% ecommend him.
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