Norton's Plumbing and Heating, LLC

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47 Years In Business

Company Details

  • Veteran Owned

Contact

797 Military Road
Kenmore, NY 14217
https://www.nortonsplumbingandheating.com/

Hours

  • Mon: Open 24 Hours
  • Tue: Open 24 Hours
  • Wed: Open 24 Hours
  • Thu: Open 24 Hours
  • Fri: Open 24 Hours
  • Sat: Open 24 Hours
  • Sun: Open 24 Hours
View All Details & Credentials

Achievements

Service Details

  • Residential Work
  • Commercial Work
  • Small Jobs Welcome

Areas of Expertise

  • Master Plumber
  • Faucets/Fixtures/Pipes- Repair or Replace
  • Water Heater-Install/Repair
  • Boiler-Install/Service/Repair
  • Electric/Gas Furnace-Install/Service/Repair
View All Offerings and Cities Served

Cost Information

  • Free Estimates
  • Credit Cards Accepted

Ratings

4.8
95 Verified Reviews
  • 5
    74
  • 4
    3
  • 3
    0
  • 2
    1
  • 1
    2

Highly rated for

  • Overall Rating
  • Value
  • Customer Service
  • Quality
Showing 1-10 of 95 results
5.0 Gary C. Buffalo, NY
5/4/2026

Yes...Guys were great..Explained to me what was going and would get them again for friends and family...

5.0 Mark P. Alden, NY
3/17/2026

Awesome guys, great pricing, fast response and efficient. Saved at least $2,000.00 than most of the big plumbing businesses. Also used great products. Will use them again in the future if needed:

5.0 Robert C. Derby, NY
12/8/2025

Erik and Andrew did phenomenal work! Highly Recommend! They came in to correct poor work another contractor left unfinished, did extra work as well as answered all questions. Work including re-piping a renovation of a 1910 farm house including installing sinks, toilets, showers and kitchen appliances as well as a tankless water heater. The work was done quickly and professionally.

5.0 John B. Hamburg, NY
11/17/2025

Fast efficient and much better value that the competition

5.0 Diane H. Buffalo, NY
5/19/2025

I have already recommended them to a couple of people. Erik was great, I cant say enough positive about them. Very knowledgeable, hauled the old one. I was contacted immediately and it was done the same day.

5.0 Gregory W. Buffalo, NY
3/24/2025

I originally was only looking to get info and price 1st time using Angis and im glad I did , stand up guy !!! Gave me info I needed and I said let's get it done. On a Sunday of all days within minutes of using app was called by Nortons. Highly recommend Eric was straight up honest on job and price . Believe me I researched prior to saying yes great job will deffinetly use again if needed for other plumbing/ heating projects 👍👍

4.5 Jonathan P. East Aurora, NY
2/11/2025

Did a great job on quickly replacing water heater.

0.50 Jenny Z. Buffalo, NY
7/17/2024

On 9/26/22, I was introduced to this company by a friend, doing a repiping job from my basement to the street which is about 12 feet, they charged me 9800. because of the friend, I totally trusted the owner Eric, so when he ask for the payment that time I was in NYC, I still pay him in full without any final inspection. when I was back I found out they left the walkway unfilled, just covered with a piece of pile wood, and my whole front yard is full of dirt , and some of the pipe joint not not connected well, all messed up. So I called them righ away, but it takes them over 1 year to fill my driveway with concrete that is under my many phone call and messages and even through my friend, but they left my front yard like what it is, I keeping calls them to finish, first few time they said will do it, and later they said it was not on the contract they finish the job, but they did not told me I have to do my yard level and seeding When they give me the estimate, so who is responsible for that? I did hire a pluming do my other house repip before, their is no such job for me to finish. So after 2 years, today 7/17/24, I argued with Eric, they said not their job, they done as the contract did not say they will do the seeding, I dont even asking for them to seeding , I just asking them to level for me, I really cant do it myself, I will seeding myself, they rejected it, give me a lot excuses till now with 2 years time, still not finished.

Response from Company:

your mad because i didnt do restoration which i charge for it is not free i did a bubbler to the curb on a state rd which required special permits also replaced your sewer i told you multiple times that you didnt pay for preferred restoration post a copy of your invoice that shows that is not on there

5.0 Ed K. Buffalo, NY
1/29/2024

Excellent work, honest and friendly. Definitely will use Them in the future

5.0 Jennifer H. Buffalo, NY
1/29/2024

I had a flood in my laundry room and Nortonâ s came out and took care of the issue AND they were honest and said I didnâ t need a new sump pump, just the repair, saving me hundreds of dollars. You donâ t see that often. They could have said my pump was broken and charged me with a new one and install. But they didnâ t. And that means something to me.

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