Mustang Electric

He said he'd come over on a specific day. He didn't, so I had to call and remind him. Then, he was very apologetic and came over right away.

NEVER use this company if you want work done correctly and expect to have any type of customer service. Alan at first is a very nice person and appears to be knowledgeable. - I wonâ t discredit him on that. However, he does incomplete work and then ghosts you when you attempt to call or text. In the beginning he will respond after about 10 attempts and with me he claimed he had a new phone that somehow he was not receiving calls/texts. After about 4 months of my texting (not daily because Iâ m busy, but every couple few weeks) he did return to replace one faulty light that never worked (he installed down lighting on the front of my home, 3 on each side) however when he showed up he said he had the wrong light and would return the next day. Now another 2 months have ticked by and I still cannot get him to come and replace the light. Mind you this is not a simple light bulb change. Trust that I went to see if I could just do it myself and even asked when Alan came by after four months with the incorrect replacement light. These are wired and installed under the roof. He finally engaged again a few weeks ago and said he was ordering some and would make this right. I have been texting and emailing only to be ghosted again. Mind you I believe these can be purchased at any Home Depot or Loweâ s. Itâ s going on 6 months now, no Alan. Iâ m considering a small clams suit just to send a message but I truly just want the light replaced. Also, he does not provide contracts which should concern you. My project was small enough (less than 1K) that I was not insistent. If you decide to use Alan, insistent on a contract with start finish dates and outline what happens if the job is not completed satisfactorily. Also insistent he writes down what materials he is using if you are allowing him to purchase them. Another reason that Iâ m beholden to him is I donâ t know what lights he installed and would have to pay someone to come out just to find that out. Of course, after my experience I went and researched his reviews and learned other customers on other sites have complained about Alan ghosting after he is paid for a job. I also think he has had a couple of other companies under different names probably because because of bad service/reviews. By the way, I used him because he came highly recommended by 3 of my neighbors. Itâ s just hard finding people who do good work and stand by a commitment to do good work. By the way, in the middle of this I let Alan completed two other projects (ceiling fan and camera system installation) and those projects were mostly OK. There are other reviewers who indicate Alan works hard for his money and that is true; hence, I thought I could really trust Alan to return and correct this light replacement issue. I guess what they say is correct though, trust no one. I will keep trying until I can get some time off to file a small claims suit. I am really sad it has come to this. But I had this particular project done for safety reasons so itâ s very important to me - I even explained that to Alan as well.

Allen is knowledgeable and works hard for his money. I would recommend him to anyone.

Last minute change of plan could have negatively impacted other craftsmen. Otherwise panel replacement went well and passed inspection without a hitch.

I'm very pleased with the service I received. I would hire again.

get 2 or more bids

very happy

Courteous, professional and prompt.

Quick response time and scheduling was easy. Highly recommend!