Luxury Bath & Kitchens

NICK DID GREAT JOB EXPLAINING OUR OPTIONS!! GREAT GUY

Nick did a great job pick out options and reassured me of their services!

Nick came out, measured and discussed options. Very professional.

Nick did a great job explaining what the company is about

Beautiful workmanship

You wrote a review for Luxury Baths & Kitchens 3 minutes ago 5.0 star rating12/6/2023 I had an old cast iron tub and surround shower. I really wanted it all removed and a walk-in show installed. Chase came over and evaluated the project and worked with me to get what I wanted within my budget. Chris and Matt tore out the old tub and surround, put in backer board and replaced the feeder lines for the water the first day. They were timely and very neat. Chris and Matt returned the following day and installed a beautiful shower and even repaired the floor where the tub jutted out and the shower wouldn't cover. I had the needed floor sections. Everyone I worked with at Luxury Bath was wonderful and they followed up with my lifetime warrantee. I am extremely happy with my new shower and would recommend Luxury Bath & Kitchens to anyone that wants a professional, beautiful shower!

Luxury Bath has been wonderful to work with. Their customer service is fantastic! The contractors that came out to do my remodeling were perfect! They explained each day what their goals were to complete the the day, stayed all day, and made sure things were clean before they left! They completed the bathroom quickly and it looks beautiful!

The crew were diligent and worked well together. They were neat and went about their work without any prompting or pushing along. I wish they had been more communicative along the way, but they were professional about the job.

Very good job.

This past Saturday marked 53 weeks (OVER ONE YEAR) since we signed a contract on February 13 with Luxury Bath for our 5-day bathroom remodel and it is still not completed. Due to COVID, manufacturing delays, and shipping delays, work did not even start until August 27. Since then, we have had multiple issues (wrong windows were ordered and no one noticed until they came to install them and my husband brought it to their attention; window screens were defective and our THIRD set have been ordered again; vanity was not what we ordered; sinks were not what we ordered; hardware for windows was not what we ordered; etc., etc., etc.). Measurements were off for shower glass when they came to install, so that had to be reordered and was another 4-week delay. We have had to micromanage EVERYTHING to make sure that we receive what we are paying for, that it is the quality we are paying for, and that it is installed correctly and operates correctly. For the money we are paying for our Luxury Bath, I would expect the company and management to be doing their quality control instead of us having to do it once the materials are in our home and ready to install. Our experience with Luxury Bath has been time-consuming, frustrating, and exhausting. No one from the company cares what the experience is like for the customer. We have sent several emails to the owner regarding our experience and he forwards them to someone else to take care of. Not once has he reached out to us to discuss all the issues we have had or to try to make things right. That speaks volumes to a customer. Lastly, I find it odd that they have only wonderful, 5-star reviews on their company website (most recently from two years ago). So, either no one has left a review for the past two years or they delete ones with anything negative to say as mine did. I find it extremely hard to believe that we are the only customers who are having all these issues. If so, you would think management would care a little more about making things right or at least acting as they care. I will not be using Luxury and Bath again and absolutely would not recommend them.