Level Engineering Austin, TX (Outskirts)

I initially rated Level Engineering as 1-star; however, all issues have been remedied. Maybe my experience with a local engineer and the local office was a one-off because I do see many positive reviews. My issues with the engineer assigned to my project was he was a poor communicator and lacked accountability. There was also an issue with the structural drawings, something I didn't know to catch, but the City of Henderson caught during permitting. How the local office reacted to the discrepancy was unsatisfactory, but with the support of Customer Relations and the company's CEO, the issue was resolved. 3 star rating is more than fair for the Las Vegas office of Level Engineering.

They visited my home in September and asked for payment to begin their analysis and produce a structural report of my home. That was the last time they reached out to me. I began calling them for updates. If they answered it was they were working on it or they are out in the field. Then in December I was told the report was ready and would be emailed to me. In January, I was told the report would be ready the following week contradicting the status of the report from the previous month. That was two weeks again and still nothing. Here we are at February 5 months after they took payment and have produced nothing. A refund has been formerly requested and am waiting yet again for a response.

On time, professional and friendly.

This was the first time working with a structural engineer. Kyle was responsive to our calls and questions. He was easy to talk to, exchange ideas with and discuss methods of how to accomplish our ceiling vaulting project and support requirements for strengthening our roof. Level Engineering pricing was better than reasonable.

Well done.

Level Engineering was fast and professional. Las Vegas requires any new build in a home that is attached to an outside wall or load bearing wall to be inspected by a licensed structural engineering firm. Level Engineering was prompt, friendly, and returned the documents within a few days.

Quick, fast, friendly, knowledgable

Excellent at everything Professional goes above and beyond Absolutely satisfied with performance

Very professional. He went up in the attic to check structure in the heat of summer. He used professional survey equipment to measure elevations. We chose to include a "Stamped" report which added to the price, but believe we received a good value for the money.

Would definitely use them again