LH Pro-Scapes, LLC

I hired ProScapes to do a major front yard retaining wall and hardscape project this Summer. As a paying customer of this over five week project, here are the reasons why I cannot recommend ProScapes nor consider them for any additional work on my property: 1. Rocky, the business owner, was not customer friendly. When I brought preferences to his attention, he would first be defensive and push back. I would have to convince him why I, the paying customer, wants what I want. This was emotionally draining for both me and my wife. 2. ProScapes initially did not maintain a clean and safe work environment. A tree was cut down and literally tree debris was left all over my neighbor's and my property. I had to call Rocky back to clean up the mess-this was on a Friday. When he came back he cleaned my neighbor's property but not mine. When Rocky took down a granite light post, he did not remove the glass light fixture. So the fixture was crushed when it hit the ground. Rocky did not bring this to my attention and I came across broken glass left on the lawn over the weekend when I was mowing. We would allow ProScapes to use our driveway during the day uninterrupted. However, at the end of the day when we needed to use the driveway there was mud and materials left behind. I had to request that the driveway be cleaned at the end of the business day and particularly on the weekends. 3. At the end of the job there were major shortcomings in the work that ProScapes did. As an example, I was having my driveway repaved and the company I used, Tate Bros. Paving, pointed out that a important foundational block was missing on the retaining wall. This was brought to my attention because after Tate lays the asphalt there will be a gap and dirt will be exposed and allowed to flow through. I was astonished when I saw this flaw because it was so obvious and not what I would expect from a professional hardscape company. Worse yet, when I called Rocky to address the issue, he said there was no possible way this could have happened. My expectation was that he would come and take a look for himself and then provide a professional opinion. However his behavior and response aligned with my item#1 of this review. Since Rocky could not commit to coming over to look at the issue, I ended up hiring someone else to fix the problem. That individual immediately noticed the flaw when he came over and could not believe it either. There were other similar design flaws with ProScapes' work that I can write about but I think you get the idea. I've paid ten's of thousands of dollars to ProScape for work that was less than professional. I've had to spend time overlooking the work and dealing with a business owner that was not committed to customer satisfaction. After the job was done, I had an issue where ProScapes did not stand behind their warranty. In the end, I had to hire someone else to fix the flaws that ProScapes left behind.

Rocky is very professional and reliable. My front yard looks amazing, and I have received many compliments from my neighbors. I highly recommend Proscapes, and I will continue to hire them.

They were straight forward and no "curve balls". Their quote was very good and the bill was exactly as stated. Thank you!

Very prompt, professional and courteous.

I was completely satisfied with the quality of work and at how quickly they were able to do the job considering the bout of bad weather.

Rocky did an awesome job. Very professional and extremely fast to get the job done!I will be definitely using his company again!

Hired them also for landscaping as well as snow removal for the winter

They did not arrive as scheduled. Had to keep hounding them. The job was a spring cleanup to incllude de-thatching/mulching. They did not do any edging prior to the mulching. I would say they seemed hurried and the quality of the job was mediocre.

Nice job. Rocky was very informative and took the time to explain everything. He even made suggestions for landscaping and drainage around the walkway.