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Learn about our screening process90% Recommended
20 Years In Business
Company Details
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Service Details
Areas of Expertise
- Plumbing, Heating, A/C
- Maintenance & Installations
- Scheduled Service
- Emergency Repair
View All Offerings and Cities Served
Cost Information
- Free Estimates
- Credit Cards Accepted
Reviews
Write a Review
Showing 61-70 of 106 results
1.0
Roland D.
Highland, NY
2/20/2020
Technician came out to house. Quoted me over $450 plus tax to install a thermostat. Said no, then got charged a $120 trip charge. Had another major job for them to do I cancelled immediately
5.0
Janet B.
Highland, NY
1/21/2020
Response from Company:
Thank you, Janet, for your generous 5-star rating. We look forward to offering you the same excellent service for all your plumbing and HVAC needs. Thank you for choosing JSP and letting us know how we're doing.
4.0
Paul N.
Saugerties, NY
12/21/2019
Response from Company:
Hi Paul, thank you for taking the time to rate your experience as our customer. We appreciate your 4 stars and welcome any suggestions on how we can improve our services. Thank you for choosing JSP and letting us know how we are doing.
3.5
Jane B.
Kingston, NY
11/26/2019
Unlike the first company I called who said they can not come until January 15, JSP came the next day. The worker was respectful and knowledgeable. He checked out my furnace and found one part that was not working. He returned the next day with the part and installed it. He also adjusted all three thermostats and replaced a filter. I signed a maintenance agreement.
Response from Company:
Hi Jane, thank you for giving us the opportunity to offer you the prompt and courteous service you deserve. We are happy to hear that you signed up for our maintenance plan, and look forward to caring for your heating needs for many years to come. Thank you for choosing JSP and letting us know you re a happy customer.
1.5
David D.
New York, NY
11/26/2019
Workers did not show up on time. Initial evaluation of the problem was incorrect.
Response from Company:
Hi David, thank you for taking the time to share your feedback. We pride ourselves on providing timely and knowledgeable service, so I'm very sorry to hear that wasn't your experience with us. At your earliest convenience, please give us a call at (845) 331-8473 so that we can discuss your situation in detail and do our best to offer you a resolution. Once again, I apologize for your disappointment, and look forward to speaking with you soon.
1.0
Sandra H.
Afton, NY
11/14/2019
When a service person comes back to fix the problem I am having since my boiler had routine maintenance performed...
Response from Company:
Hi Sandra, I'm sorry to see that we did not provide you the exceptional service we strive for every day. If you'd be so kind, please give us a call at (845) XXXX so that we can discuss your situation in detail and do our best to offer you a resolution. I apologize again for your disappointment with us, and hope you'll give a chance to make things right.
5.0
Robert C.
Kingston, NY
11/13/2019
Quick response, personable , efficient and expert.
Response from Company:
Hi Robert, thank you for taking the time to share your feedback. We're proud to have offered you the prompt and efficient service we strive for every day. Thank you for choosing JSP and letting us know you're a happy customer.
3.0
Nancy N.
Port Ewen, NY
11/12/2019
Work was excellent and took less than 2 hours. Charge of $1211.00 is very high and did not include the cost of the water heater.
Response from Company:
Hi Nancy, thank you for taking the time to share your feedback. It's great to hear our technician provided you with excellent service, but I realize that you're not quite as happy with our rates. At your earliest convenience, please give us a call at (845) 331-8473 so we can discuss your bill your detail and do our best to address all your questions and concerns. I apologize again for your disappointment and look forward to speaking with you soon.
5.0
Tony P.
Kingston, NY
10/3/2019
Everything about them is excellent
Response from Company:
Hi Tony, thank you for your wonderful feedback, which I'll make sure to share with our entire staff. We intend of keeping your trust and providing you the same excellent service for many years to come. Thank you for choosing JSP and letting us know how we're doing.
4.0
Ricardo L.
Kingston, NY
9/21/2019
Jason who did the estimate was very knowledgeable. Tech who did installation was very knowledgeable as well. They weren t able to complete entire job on day due to not having the parts? Other than that very efficient and cleaned work space after job. Very pleased and would recommend in future.
Response from Company:
Hi Ricardo, thank you for taking the time to share your experience. It's great to hear our technicians provided you with the courteous and knowledgeable service you deserve. I do apologize for the delay in finishing the job, and greatly appreciate your patience and understanding. Thank you for choosing JSP and recommending us to your fellow customers.
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