1-800-HANSONS (Grand Rapids)

I purchased a full trim wrap package as preventative maintenance on my new home. My wood trim was in good shape, but there is a ton of wood on the exterior of my house and I figured that getting it wrapped would give me some peace of mind. Paid cash for the project and had no trouble dealing with the office or my salesperson. When my appointment date came, a subcontractor arrived and began installation. The job was completed the same day. The crew managed to destroy about half of my front lawn (which has not really recovered), and put a scratch on my car, which I had moved to the curb to give the crew space. The quality of the work was atrocious. There are certain sections that are passable, but the majority of the project looks awful. There are large bulges on nearly all of the corner posts and most of the panels on the bay windows, and it has been getting worse over time. The finishing nails used to attach the panels seem to have been used completely at random - most of the bay window panels have 4-6 nails per panel, while one in particular has 14 nails and looks utterly terrible. A large amount of the caulking has separated, to the point where it's no longer something I can handle myself in a reasonable amount of time. High quality caulking should definitely last longer than year when applied correctly. Unfortunately, it looks like it was applied by a child in most areas. Naturally, this completely defeats the purpose of this job since moisture is able to get in pretty much everywhere. Worst of all, this summer, just a little over a year since I had the installation done, I have had a lot of humidity problems in my home. I decided to check the soffits to see if the fly-by-night crew that installed my trim had done the soffit fascias correctly. Turns out that they did not remove the existing vents or wood under the fascia, which was specified in the contract. So... now I have basically no attic ventilation due to the existing small vents having the vented vinyl fascia overlapping. I attempted to resolve many of these issues last year, but didn't have much luck with the one-man repair crew they have. I'm a single father of two young boys and at the time I was working two full-time jobs, so it was pretty tough to find an opening in my schedule. Whenever I did get in touch with him, his next appointment was always 2 weeks out and conflicted with something I had to do. The frustrating part was that he was always under the impression that he was only coming out to 'trim the patio doors', which the company had decided to throw in to make up for the issues I had. I explained multiple times that I had several issues that needed to be addressed, and yet I kept hearing the same thing, even after he had arrived one day and I explained it in person. I sent pictures of all of the issues to the company and even had my salesperson come by and see them in person. Things got pretty busy when my boys started school, so I didn't get a chance to follow up again until just recently. After discovering the unacceptable issue with the soffit fascias, I contacted Paramount two days ago through their website, and also attempted to call them. I didn't receive an email response, and did not receive a response to the voicemail message that I left. So here we are. Overall, I wish I had not had this project done at all. My home looks significantly worse than it did before the job was done, and I am very concerned about possible water/moisture damage due to the poor installation. The quality is so poor that I am considering hiring another contractor to simply remove all of it and repair the existing wood. Just take a look at the pictures... Now that I look at them, it's even worse than I thought.

Completed in one day and worked till it got dark. Cleaned up area removed old building materials. Everything from sales to delivery of warranty were done in fine business protocol.

Overall, good value for the money, some unavoidable weather delays, a couple of mid-measured window delays, issue with door wall install but they provided timely service.

It is very reliable business and do a good job on time.

It's only been a couple of weeks so it's hard to judge the quality and no further mentions of the free tablet offer BUT the installer did a great job! Daily clean up was excellent and job was done quickly and looks great. Sales did a very good job explaining the options. In a year if I take this survey again I would expect all 5's.

Not happy with the time it took to complete the job, I see tabs of shingles missing, clean-up was poor. Lost pieces of my soffit, fortunately I had some here(20yrs old wouldn't have found soffit to match), took a section of chainlink fence down and lost parts to it. Granted the job was done in the winter but 3 1/2 weeks is a little long when the weather wasn't that bad, overall not a happy customer.

Everything went very smoothly. The installation crew was fast and professional.

We had a lot of problems with the measurements of some of the windows. The salesman said he would be at the install and did not show up either time they came to install. The project manager for our area was stand-offish and didn’t listen to our issues. The windows are fine but these issues made the project a bit of a headache and left a bad taste in our mouth.

Excellent work

My only complication was having to contact Leaf Filter to take off the gutter guards and ran into trouble coordinating between both companies. Hanson's did a good job of communicating quickly by phone and gave good customer service. My new roof looks great!