HR Phoenix Electrical Services

I hired HR Phoenix through an Angie recommendation to replace the white hardware in my kitchen, but I had a very poor experience and would not recommend this company. The project went off the rails when we realized we were missing two pieces of hardware. The pro left to purchase the items at a store only five minutes from my house, but he was gone for over an hour. Not only did they charge me for that entire hour he was away, but they also charged me for the hardware itself. To make matters worse, despite the clear goal of the project being a uniform white look, the pro returned with mint-colored hardware instead of white. Because of this error and the time wasted, I ended up having to finish the work myself. I have requested that the company refund me for the hardware and the hour of labor I was charged while he was gone, but the outcome was completely unsatisfactory.

They were efficient and affordable.

Love the fact that the owner actually takes a look and gives the estimate. Installer was efficient. The entire experience made me feel like one of the large companies took care of me in that it was 100% professional. Estimates, invoices, payment by card, follow up about service. I couldn’t have asked for a better experience.

Bobby is an asset to the company due to his compassion for the customer. He was not high pressure, he was down to earth and it was obvious he cared. (note that I expanded the scope of the project after hiring him for this project, which added an hour to the time he was here and also added to the cost of the overall job)

Tech was very friendly and did a great job of completing the project.

Very professional group. Most likely not the cheapest but they did terrific work. I am pleased

Great experience. Tech came out and worked the problem until he found a fix

I had a very disappointing experience with HR Phoenix Electrical. The electrician arrived about 50 minutes late ? which I was willing to overlook ? but it quickly became clear the technician was moving extremely slowly. After taking a long time to diagnose the issue, he told me I simply needed a new GFCI outlet. I?ve replaced these myself before for under $20, so I was surprised when he quoted $298 for the hour, despite only being there roughly 30 minutes at that point. He then said he had to leave and purchase a GFCI from a hardware store ? surprising for such a basic and common part. He assured me he would be back, complete the work, and still finish within an hour total. Instead, he was gone about 25 minutes, returned, and ended up barely over the one-hour mark. Because of that, he charged me for a second full hour, even though the delay was entirely due to his slow pace and leaving to buy a part he should have had on-hand. I would've done it myself if I knew he was going to lie.

Very personable and professional. Good troubleshooting skills. Glad to know him.

Excellent - No Photos.