Footprints Bath and Tile of Charlotte

Super nice guy. But we had issues. All we were doing was sanding, re-staining, and polying our stairs. First, there was a 2-day delay starting. Understandable, their sander broke. But when the actual guy came out to do the actual work I had to explain what we were having done. It was like Brandon did not communicate with his labor. There was a language barrier so things that were supposed to be sanded did not. Then when the guy stained the steps it clearly did not match although he claimed it did. It was nowhere near the right color. We reached out to Brandon via text and phone and he did straighten things out. But a contractor should show up at the site to get his guys started and communicate with them. Then a different person came out to apply the poly but could not say when they would come back for additional coats. It was like we had to keep pressing to stay on track. They did come back on consecutive days and in the end, the stairs look great. We are happy with the work, but a contractor needs to be more involved. Brandon did lower the final cost to reflect the top nosing that was missed. But all of that could have been avoided by being on-site to start his crew. And of course, communicate with us better on when we can expect them. Again super nice guy, the job was done and we like it, but I do think we would have had bigger problems had we not kept checking the work.

Not our cheapest quote but they were thorough and did a superb job!

Project required additions which were managed and done well!

Great company to hire. You will not be disappointed.

Brandon was a pleasure to work with. He worked with us from picking out our flooring to final review at project finish. There was a two day delay in receiving the stair flooring and he called every day to assure us he was following up on the delay. The installers were also very professional and did a wonderful job. The wife loves the floor and would strongly recommend footprints floor for you flooring needs.

Great and quick service.

Timely communication. Brandon followed up through the entire project to make sure we were completely satisfied. Crews were professional and completed the project very quickly. Very happy with overall product and won't hesitate to use again.

They had to completely relay the floor because it was not installed properly. After the second installation I had problems with sewer gas because they did not install the toilet properly. When I contacted them they refused to fix there problem.

Professional, great job, clean. Would recommend them to all wanting a job well done.

Very pleasant to work with. Brandon was very customer focused.