Flooring Direct

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Learn about our screening process

37 Years In Business

Company Details

Contact

9886 Chartwell Drive
Dallas, TX 75243
https://www.flooringdirectdfw.com/

Hours

  • Mon: 7:00 AM - 5:00 PM
  • Tue: 7:00 AM - 5:00 PM
  • Wed: 7:00 AM - 5:00 PM
  • Thu: 7:00 AM - 5:00 PM
  • Fri: 7:00 AM - 5:00 PM
  • Sat: Closed
  • Sun: Closed
View All Details & Credentials

Achievements

Service Details

  • Residential Work

Areas of Expertise

  • Carpet
  • Hardwood
  • Laminate
  • Vinyl
  • Wood Refinishing
View All Offerings and Cities Served

Cost Information

  • Free Estimates
  • Credit Cards Accepted

Ratings

4.7
228 Verified Reviews
  • 5
    190
  • 4
    22
  • 3
    11
  • 2
    2
  • 1
    3

Highly rated for

  • Quality
  • Value
  • Customer Service
Showing 1-10 of 228 results
5.0 John N. Plano, TX
1/22/2025

They were the most cost effective. Just a little hiccup where they only sent one installer for a big job. Once call were placed, it was addressed.

Response from Company:

John, our main objective is to provide our clients with top-quality products at competitive prices. We are pleased to have met your expectations. We look forward to working with you on your next future flooring project. Thank you, Flooring Direct

5.0 Katrina T. Richardson, TX
1/13/2025

Excellent from start to finish! Scott came to the house for estimate,. I also went to the showroom to pick the flooring choice. Paid for materials, 1/2 down then other 1/2 after installation. The workers moved furniture around and completed in one day!

Response from Company:

Katrina, it brings us joy to learn that Scott has looked after you admirably throughout the flooring project. Scott is a valuable member of our team since he is patient and provides his clients with the time and attention they need. It makes us delighted to have lived up to your expectations. We look forward to working with you on your next future flooring project. Thank you, Flooring Direct

2.5 Deanna M. Frisco, TX
12/9/2024

We had our floors completely redone in September 2023. We already had wood laminate in our kitchen and bathrooms and decided to pull up the carpet in living room and hallway to give the house a more unified feel. They did not have the same laminate as our existing so we had to choose a new one which meant the entire kitchen, living room wash room front entrance and hallway were going to be replaced. This occurred over the course of 3 days. The workers were very nice and courteous. Overall, the finished product was beautiful and my only complaints at that time were the saddles between the rooms/doorways. They were very chinzy compared to the floor. About 2 months later I noticed the one of the wood planks is popping up and getting caught by my office chair. This plank is not at the wall but in the middle of the room. We began to inspect other areas of the flooring and found gaps between the wall and the floor with poor attempts to cover them by extending the floor molding. This is especially the case in the bathrooms around the toilet and tubs. We are now a year out and even more of the planks are buckling, cracking some cases and catching on furniture. Would like for them to come out and fix these issues.

Response from Company:

Hello Deanna, despite extensive searches of our records, we cannot find any record of you in our system. We sincerely apologize for not meeting your expectations. We would appreciate the chance to discuss this matter further, should it still require attention. Please reach out to our office, as we are eager to resolve these issues. Thank you, Flooring Direct

4.5 Ken I. Fort Worth, TX
10/1/2024

Everything as promised.

Response from Company:

Thank you for sharing your wonderful experience with Flooring Direct, Ken. We are happy to hear that everything went without any problems. We look forward to working with you on your next future flooring project. Thank you, Flooring Direct

5.0 Linda Y.
9/9/2024

This company was very efficient. They came top my house and explain the quality of the carpet. The salesman is very knowledgeable and friendly. The installers came on time and professional. Everything was cleaned up and vacuumed. and perfect. I received a gift card for my time in posting this honest review.

Response from Company:

Thank you for sharing your experience you had with Flooring Direct, Linda. Meeting and exceeding your expectations while delivering first-rate customer service is our company's top priority. We look forward to working with you on your next future flooring project. Thank you, Flooring Direct

5.0 Antony jayaraj S. Providence Village, TX
8/22/2024

Professional

Response from Company:

Thank you, Craig, for the positive review and rating. We're happy to hear you are satisfied with the end results. We pride ourselves on punctuality and professionalism. We look forward to working with you on your next future flooring project. Thank you, Flooring Direct

5.0 Jason Z. Fort Worth, TX
8/21/2024

Awesome company in every way, from Sales through installation!!

Response from Company:

Thank you for your 5-star rating, Jason! We appreciate your feedback and are pleased to hear that you had a great experience with our installation and customer service. We look forward to working with you on your next future flooring project. Thank you, Flooring Direct

3.5 Cynthia R. Little Elm, TX
8/21/2024

Very good service.

Response from Company:

Cynthia, it makes us thrilled to hear that you love your new floors. We consider ourselves extremely fortunate to have all of our dedicated installers on our team. We look forward to working with you on your next future flooring project. Thank you, Flooring Direct

5.0 Scott M. Frisco, TX
8/8/2024

It was done quickly and efficiently! They matched the current wood flooring perfectly! Would call them again if I needed any type of floor work done.

Response from Company:

Scott, we are delighted to know you are loving your new floors! Our constant aim is to deliver clean, courteous, and responsive service during the whole undertaking. We look forward to working with you on your next future flooring project. Thank you, Flooring Direct

3.0 Sarah D. North Richland Hills, TX
6/13/2024

Customer service lacking . Carpet was installed but the couch was not reconnected and it is a recliner couch. Was not happy

Photos

Flooring Direct
9
Hardwood & Carpet, Plano
5
McKinney, TX Installation
3
Carpet in Celina, TX
4
Laminate in Carrollton
6
SPC Wood-Look Planks
5
Sand, Scrape, Finish
4
Bathroom Tile in Dallas
9
Bedford Carpet & Hardwood
6
SPC Flooring in Dallas
12
Carpet, Hardwood, & Tile
6
Hardwood and Carpet
10
Staircase Remodel Frisco
6
Hardwood Flooring Install
3
Hardwood Install Plano TX
6
Carpet Install Carrollton
6
Carpet with Stairs Frisco
14
Engineered Hardwood Plano
8
Earthwerks Hardwood
17
TILE MATCH BUILDER TILE
6
Carpet & Padding Install

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