Elite Factory Authorized Service, LLC

The service was very professional. They came out the day after I called and said they needed to order part. It took 10 days for them to order part and return. Except for long wait (luckily refrigerator was able to keep running although noisily), I was very satisfied with service.

I don't know about other experiences people had but I can tell you ours was GREAT!!!! We called and the service tech came out within an hour of the call and he was very professional and fixed the problem and the cost was reasonable. We will use Elite again if we have any more issues. Deborah & John L. Medford Lakes, N.J.

this is a long one i had the repair man come to my house to look at my frige. He showed up 1h and 40mins late. He got there and recommend me to their store because it would have cost me about 500 to fix the issue. So i got there and they set me up with a "brand new frige" with minor dings. my appointment was a monday (11 to 1) never showed up i call around 3 pm and the rep said they got a flat so it would have to show up the next day. i called that morning to let them know i took off again so they could come early. (they were late again) when they got here while taking out the frige they chipped my paint in the kitchen door way (i dont move furniture on a daily basis and didnt have a problem) then when they got to the front door they broke my front molding (we managed to patch it up) they managed to swap the frige (while cursing every bump or snag they hit) just to get the frige in the kitchen to tell me that the water line was broke while "loading it on to the truck" so you can see the frustration. They plan to give me a newer model for the inconvenience (this sat but we know it will really be monday and im going to have to take off AGAIN) I can say i appreciate them trying to correct the issue companies

VERY PROFESSIONAL, ON TIIME

I still have to wait , we had to order a part

Very expensive. Their labor charge is fine. But their parts charge is a rip off (atleast 6 times to what it would cost).

The technician was very cordial and professional. The customer service was a bit off. They had the wrong contact phone number so there was a delay in getting the broken part installed. Also, there was some sort of personal meltdown at Elite Appliance HQ on the day the repair was supposed to be completed resulting in another delay in completing the job.