Best Waterproofing, LLC

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16 Years In Business

Company Details

Contact

14030 Hickory Hills Trail
Louisville, KY 40299
http://www.louisvillebasementwaterproofing.com

Hours

  • Mon: —
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Achievements

Service Details

    Areas of Expertise

    • Waterproofing
    • Basement waterproofing
    • Foundation Repair
    • Yard Drainage
    View All Offerings and Cities Served
    Deals

    Cost Information

    • Free Estimates
    • Credit Cards Accepted

    Ratings

    4.6
    31 Verified Reviews
    • 5
      27
    • 4
      2
    • 3
      0
    • 2
      0
    • 1
      2

    Highly rated for

    • Overall Rating
    • Value
    • Customer Service
    • Quality
    Showing 11-20 of 31 results
    5.0 Joetta G. Louisville, KY
    9/3/2019

    Really excellent work. Everyone worked together in a professional way to complete an exciting French drain that's absolutely fantastic!. Starting with the back yard, and finishing in the front that looks very nice at the end of the day. All my questions of interest were answered in a friendly manner. Thanks to the crew fro showing up on time,getting the work done, and cleaning up just right . They have my recommendation for my friends and family. Also the price was just right as I had tracked to spend the necessary amount of money, and the estimate was correct!

    4.0 Alan F. Louisville, KY
    7/10/2019

    They showed up on time, did the job, cleaned up and were on their way.....all that I could ask for.

    5.0 Elfreda L. Louisville, KY
    5/13/2019

    Great people to work with. Very professional. Have already recommended them to a friend.

    5.0 Maria "lou" C. Louisville, KY
    4/10/2019

    They are the Best!

    5.0 Alvin M. Louisville, KY
    3/6/2019

    Tim & his crew did a great job ! Price was great .,the crew was very friendly & seemed to really take pride in their work ! I had one very small problem ,tim is going fix. I will recommend them to all my friends !!!

    4.5 Amber R. Louisville, KY
    9/5/2018

    My husband and I got quotes from 6 waterproofing companies. BEST was not only the highest rated, they were also the least expensive! Our highest estimate nearly doubled their price! And they guarantee their work! The only thing we didn't love was that we scheduled it and they had to reschedule it for three weeks later (granted it was for medical reasons, so I definitely don't fault anyone for that--we were just anxious

    4.5 Ron M. Louisville, KY
    8/20/2018

    Did a great Job

    0.50 Wanda S. Hudson, MA
    11/15/2017

    We hired Best Waterproofing to do some work for my brother in-law. He was very friendly when he came to give us the estimate and we accepted his quote, the agreement being we would pay half at signing of contract ($2,500.00) and the other half at completion, also he told my brother in law to make sure everything was completed to his satisfaction, if not call him immediately, they did not finish a few things that were on the contract, so my brother in law called the owner and he was suppose to come out the next day, but called and said he could not and he would come the following day. The work was started on a Tuesday, immediately when the crew left we started, we being myself and my brother in law, receiving phone calls from a lady, demanding payment. We told her the work was not completed and she said it was. We explained we talked with the owner and he was coming out on Wednesday to check everything. Well Wednesday came and the owner called and said he could not make it, but he would be there on Thursday to complete everything. This woman called us at least 5-6 times each from Tuesday, until Thursday night, I was working and could not get back to her immediately but told her I would call her the next day and make final payment. The next morning at 6:00 am my phone started ringing and my brother in law's phone started ringing, we were left messages, that said "if we did not call her right away she was going to send the police to my brother in law's home. She was so unprofessional, I finally reached the owner and he apologized for her actions. I paid him the balance due and he was going to give us an estimate for some additional work we needed done, he told me the estimate would be sent to us that day, well, that was 2 weeks ago, and no estimate yet! My brother in law told me later that day that the owner had called him and said the same thing, he was going to send the police to his house! We really don't know why they acted so insane, the work was good, but the attitudes of the owner and his office staff was awful. I will never deal with this company again. And good luck to those who do. I think Home Advisor should verify their reviews, because this must have happened to other people.

    Response from Company:

    Waterproofing was completed and the office could not get in touch with this out of state customer and NO one would return any phone calls. Office assumed non-payment when work was completed. We went back to complete work for them that was not on contract things that were "free". We threw in a few things that we would completed while were were there and did not charge them for it. Those things were completed and no one would call back or make payment. Once we were able to get in touch with someone and only then did they make payment. (This took several days with no on calling back) We did not feel comfortable with doing any more work for this client that is why they did not receive an additional estimate.

    5.0 Kevin L. Shepherdsville, KY
    8/16/2017

    Very responsive, project completed well.

    Photos

    Best Waterproofing, LLC

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