Benjamin Franklin Plumbing

Tyler was the plumber that Benjamin sent the first time I used them and he was excellent and when I needed a plumber to fix my faucet I called and requested Tyler. They sent him back and again he did a top notch job. I highly recommend both Benjamin Franklin plumbing and their representative Tyler

Nothing

Professional, courteous and knowledgeable. Seemed pricey, but worth it to me for a reputable company.

Good communication from the road on the way to my home. Polite and professional. Finished the job quickly.

Great.

Tech was very polite and patient with my irascible wife

I have to say that I have never actually paid this plumber for a job. However, I had a problem with our plumbing flooding the house the evening before my mother was going in for surgery. I wish I could remember the plumber's name to give him a quality shout out. What I can say is that he came out ...said that he would take a look at it and it might possibly cost between a certain amount plus the service charge fee if he was able to fix it. He also said if he wasn't able to fix it that it would just be the service fee. Well... He wasn't able to take care of the issue, however, he also told me that since his office was so close to our home that he didn't feel comfortable charging a service fee. I'm hoping this comment does not cause him any kind of adverse effects. In this day and age when people are trying to just survive it's refreshing when others show a decent moral code. They want to obviously make a living, but at the same time they don't want to do it at a hindering cost to others. I don't know if this gentleman was an owner or an employee, but if I have any issues in the future... Benjamin Franklin plumbing will be one of the first places I call.

James even found a leak I did not know I had. Thanks. He solved the odor problem I called about.

Was not happy with the way the cost was applied.

Had to reschedule after paying $180. Then I went out of town so calling tomorrow to reschedule again ?