Bath Planet of Springfield

I’m so glad we went with Bath Planet. Our small bathroom looks wonderful! From the very first phone call the whole experience was smooth sailing. The warranties and the Good Housekeeping Seal of Approval are added incentives. I’d definitely use this company again!

bad installation they broke faucet came here 3 times to repair still broke caullk peeling wall not straight wont fix or call back after 20 call to them terrible customer service

Quick and easy.

Kept time well and completed the project above expectation.

Excellent experience from start to finish. Sales person was very professional, knowledgeable, and not "pushy". The installers were prompt, hard-working, and respectful of our home. The end result is beautiful and we couldn't be more pleased. We highly recommend BathPlanet.

I was on a very tight budget and the sales professional, Anthony, worked well to ensure they could meet our needs and budget.

did a very nice job on the shower. Call backs were a bit slow. Salesman was very nice but a bit to talkitive and didnt have a good grip on timeline

They did a great job, and it didn't take very long at all. They were here are 8am and left around 3:30pm. Both people were very nice and laid down smocks to protect my floors. They even worked around the inspector coming in half way though the job to make sure it was up to code. There was even a tricky part where the tub tile connected to the wall tile and they were able to put in the acrylic wall so that the wall tile matched up with the new acrylic wall.

Really great customer service!

We went with Bath Planet after a good quote for our shower remodel. We specified our options with the initial salesperson and everything was OK. When the installer came to begin work, they brought the wrong material. Although the installers questioned the material they proceeded with the demolition. We told the installers to stop to get clarification on the different material with their manager. We talked with Kevin, their manager and were told there was basically nothing we could do about it. We found this response unacceptable and asked for his manager but would not provide that for us. He also told the installer to proceed the install with the wrong material sent, however the installer refused to do so because we insisted that that was not what we signed and paid for. We went to the bath planet website and found the owner, Dmitri. We tried to get a hold of Dmitri and at first we were told it was hard to contact him, but in a few days we were able to tell him our concerns. He was able to visit the worksite and gave us some options in a professional and courteous manner. We approved the change in our initial work order and went ahead with the remodel. The remodelers came a few weeks later and installed the shower fine. However, when the glass material arrived, it had the wrong measurements. Although we were not sure about the discrepancy, this set back the final install a few weeks. Because of the delay, Dmitri offered us a discount. Finally the correct shower glass door arrived and the final install was good. Although they provided a good price and finished the work fine, the treatment we received from Kevin and the issues we encountered during the process lowered our rating of bath planet.