Anthony & Sylvan Pools

A long time ago.

Excellent service. We had great responsive reps to work with and we ended up with a really great product. We’ve enjoyed the pool every weekend since the late sprint!

Promised me a reimbursement check after a major repair ($1800) and never sent it. Does not answer emails or phone calls. Approved warranty work for pool repair, agreed to cover the costs and is now ducking the bill. Worst customer service pool company in Houston area.

This company is a joke, all they care about is getting their money and once you pay them then your project will never be complete. I am on week 31 now (as of 2/13) when I was promised a max of 14 weeks and my pool still is not done. The project manager will not reply to me anymore, the scheduling lady replies but is incompetent and cannot get anything done. I have a punch list of items they messed up on that needs to be repaired and nothing is being handled. If you are looking to get a new pool installed DO NOT USE THIS COMPANY!

our inground pool and spa was installed by Anthony and sylvan back in 2011. we have never had any problems with it ever. the construction, plumbing and electrical is flawless. I would highly recommend Anthony and sylvan pools.

Where to start? I hope this review gives me enough space to fit it all. It will be 2 years this March. Absolutely zero communication from the start. I was never called the night before a crew would show up and they did so randomly every couple months. The hole was dug (40'x20') and a huge pile of dirt left for months. The gunite crew showed up one day and did their thing. Left a big mess in several areas of my yard (I had to clean) After several more months with this huge concrete hole in my yard I had to have the fence installed as I have a 4 and 2 year old. I had to move the dirt myself (thank goodness I have a tractor) for the fence. We could not have the area graded first as I was afraid one of my children would fall into the hole. So the fence is a wavy mess. Fast forward about 6 months the pool got water and 3 weeks later they came for 'pool school' to turn on the pump. BTW (I'm leaving so much out due to text limits) The border had a big piece missing out of it. One morning a one ton truck pulled into my back yard as I was drinking my morning coffee. No idea who it was and why did they drive into my back yard is beyond me but they parked on my septic system which is now leaking. Then they replaced the tile and dropped mortar in the bottom of the pool and it is stuck on the bottom. The travertine had to be redone as it was wavy and falling in. Now it is separating and waving again. A concrete border was put around the deck up to 1' in some areas. I can not landscape or do anything with it until they fix that. March will be 2 years and the $117k I paid up front was a disaster. I have called the last 2 days to a 'Mike' and no return call. As a small business owner I could not imagine doing this to one of my customers and my average job is only $10k. I have been patient. The only time I got a response was when I call the salesman (who was the only positive in all this). There was so much more I do not have the space to fit in. Like leaving a half ton of gravel in my yard for me to clean and huge pieces of concrete left in my yard. I have a news team coming here in the next week and we will make sure others do not make the same mistake. Now I will pay someone else to fix what I have already paid for. I leave reviews for almost everything I do. Is why I have been given 'local guide' status. 95% of the reviews I give are positive--Buyer beware!

The process is set up to totally benefit Anthony & Sylvan. They had 100% of my money 5 months before completion. My pool designer was excellent although many of the items we discussed and included were not completed until I constantly contacted Project Manager. One specific item never was done at all. The project scheduler did her job very efficiently - but again A&S procedures are not designed to benefit us. The project manager DID NOT LISTEN. He had little knowledge of construction (I had to point out broken electrical conduit so it wasn’t buried in broken state). They have different people handling each aspect of construction and often it felt as if there wasn’t any communication between them. When they got here they would ask me what the other person did or said!! The pool is great and A&S has been around for a long time which is why I went with them. I’m glad the process is over but feel as if I should have been on the payroll with all I needed to do.

The service was excellent and we're 100% pleased with our pool!

It went great

We had a great experience. The whole team we had was great!!! Burt, bill and Belinda was on top it all the way. Was super impressed with the crews, hardworking and quick, we were swimming in 62 days start to finish!!! Our pool turned out way more beautiful than we expected.