A Step Up Window Cleaning

I hired this company to install Christmas lights, which is the ultimate service of convenience. This was the first time I tried hiring this out. Unfortunately, nothing about this experience has been convenient. It started with them pushing our installation date out a week. They were supposed to install the week of 11/11/24 but due to them being busy they needed to push it out to the week of 11/18/24. Fine, not a big deal. I told them I had an outlet under soffit of my porch which was designed to be a Christmas lights outlet. I asked them to use it if they can, but that it wasnâ t required. However they felt was best was fine with me. When they came out to install, I was on a business trip. My wife was home but needed to leave for a dr appointment before they were finished. Landon Pachol had texted me the job was completed. When my wife got home, she told me the lights werenâ t working. I texted Landon to explain they werenâ t working. Remember, Iâ m on a business trip. Landon responded right away, which was around 9pm. I thought that was great. He said heâ d have someone out there the next day. Perfect. The next day, I return from my trip around 4pm. No sign of Landon stopping by, or anyone from A Step Up Home Washing. Since then, I have called multiple numbers this company uses on their website, Instagram, Facebook, Google, etc. Which, btw, huge red flag when a business uses so many different contact numbers. I have also texted back every number which has texted me from their company (3). No responses from anyone. Iâ m beyond frustrated. This is such a simple service and a simple issue to correct. Zero excuse for the lack of communication and resolution. Iâ m happy to update/delete this review once they do their part. The ball is in their court. Until then, stay away from this so called business!!!

There were streaks left on some windows.

Very professional contact person, on time, great job.

They cleaned the outside of my house, my windows and screens, along with my driveway and the pavers in front of my house and the pavers on my patio and the pathway behind my house. Even after the swallows pooped on the house when the house had been done, the power sprayed it again. I will definitely hire them again. I thought their prices were very reasonable too.

Very friendly and courteous staff.

Technician was professional, friendly and did good work.

They did a really good job and got the outside of my house clean.

Great service. Booking was easy and they did a top notch job.

Very satisfied